Nights Supervisor

Nights / Porterage - HBH Birmingham; Birmingham; Presencial; GBP 26.000 - 34.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Hotel room discount for you and family

50% F&B discount on duty

Hilton Learning & Development platform

Team Member F&B discount on stays

Incentive schemes

Descripción de la vacante

Hilton is hiring a Nights Supervisor/Duty Manager for a 24 Hour Contract at our Birmingham hotel. You will lead the night team, ensure smooth overnight operations and uphold Hilton service standards to create memorable stays.

Ideal candidates bring former hotel reception experience, excellent guest communication skills and a proactive, energetic approach to problem-solving in a fast-paced setting.

Formación

• Experience in hotel reception or guest‑facing roles preferred.
• Knowledge of hotel reception procedures, reservations and guest services.
• Strong communication and guest handling skills.
• Sharp attention to detail with reservations and payments.
• Natural problem-solver with a positive attitude.
• Team player who helps wherever needed to keep operations smooth.
• High energy and adaptability in a fast-paced environment.
• Genuine passion for delivering great customer service.

Responsabilidades

• Lead the night shift and maintain Hampton by Hilton service standards.
• Supervise the night team and provide guidance as Duty Manager.
• Handle guest enquiries, requests and complaints professionally.
• Oversee night audit procedures and reconcile accounts.
• Ensure accurate processing of charges, payments and no-show bookings.
• Complete and review night checklists and communicate with departments.
• Maintain clear handovers to the early shift and ensure continuity.
• Monitor security and follow safety procedures throughout the night.
• Keep reception, bar, kitchen and back-of-house areas clean and organized.
• Ensure brand standards and hotel policies are followed overnight.
• Go the extra mile to deliver exceptional guest experiences.

Conocimientos

Guest service

Communication

Attention to detail

Problem solving

Team player

Energetic

Adaptability

Customer care

Descripción del empleo

24 Hour Contract

JOIN US!

At Hilton, It Matters Where You Stay, but The Stay is only one side of the story.

The possibilities are endless with a career at Hilton.Come for the job, thrive in your career, and enjoy the journey of Making the Stay.

As a global hospitality company with 22 world-class brands in 126 countries and territories, comprising more than 7,000 properties with one million rooms, we know it takes hundreds of jobs to create unforgettable experiences for our guests – and behind every job, there’s an extraordinary person working to make each Stay magical.

OUR HOTEL

Located in the city centre, with easy access to major road links. The hotel comprises of 285 bedrooms, 2 meeting rooms, bar & restaurant, fitness centre and offers a free hot breakfast.

OUR BENEFITS

You will have access to a benefits package we believe truly works for our people

• Discounted hotel room rates for you and your friends & family
• 50% Discount on food & drink whilst on duty
• Hilton Learning & Development platform for all training requirements
• 50% F&B discount at Hilton hotelswhen staying on Team Member Rates
• Incentive schemes

And much more!

A DAY IN THE LIFE OF A NIGHTS SUPERVISOR/DUTY MANAGER AT OUR HOTEL

What you'll be doing...

• Lead the night shift, ensuring the smooth and efficient operation of the hotel overnight and maintaining Hampton by Hilton service standards.
• Supervise the night team, ensuring all duties are completed to the required standard and providing support and guidance where needed whilst being a Duty Manager
• Handle guest enquiries, requests and complaints professionally, resolving issues promptly to ensure guest satisfaction.
• Oversee night audit procedures, including checking daily transactions, reconciling accounts and ensuring accurate financial reporting.
• Ensure all charges, payments, billing and no-show bookings are processed accurately in line with hotel procedures.
• Complete and review night checklists, ensuring all operational tasks are carried out and any outstanding issues are communicated to the relevant departments.
• Maintain clear and effective handovers to the early shift, ensuring important information and outstanding tasks are communicated accurately.
• Monitor hotel security throughout the night, following all emergency, fire safety and health and safety procedures.
• Maintain the cleanliness and organisation of reception, bar, kitchen and back-of-house areas throughout the shift.
• Ensure hotel standards, brand procedures and company policies are consistently followed, taking responsibility for addressing any issues that arise overnight.
• Go the extra mile to deliver exceptional guest experiences, creating a welcoming and secure environment for every guest, even during the night.

WHAT WE NEED FROM YOU

• Previous experience in a hotel reception or guest-facing role is preferred
• Knowledge of hotel reception procedures, reservations and guest services
• Strong communication skills, confident chatting with guests and working closely with team members
• Sharp attention to detail, particularly when handling guest requests, reservations and payments
• A natural problem-solver who can think on their feet and handle any situation with a positive attitude
• A team player who is happy to jump in and help wherever needed to keep things running smoothly
• High energy and adaptability, thriving in a fast-paced environment where no two days are the same
• A genuine passion for delivering great customer service and creating memorable guest experiences