Night Duty Manager: Lead Overnight Service & Safety

Dalata Hotel Group; Birmingham; On-site; GBP 23,000 - 32,000; Full time

Benefits offered by this job

Free employee meals on duty

50% Off F&B in all properties

€/£60 Employee rate on rooms for all D

30% Off Friends & Family rate

Extra annual leave day for every year

Employee Assistance Programme

Pension access

Dalata Academy development programs

Staff appreciation initiatives

Job summary

Dalata Hotel Group is seeking a reliable Duty Manager to join our Nights team in Birmingham, working full-time or part-time overnight shifts. You will oversee night operations, support guests and perform the night audit, ensuring safety and readiness for the day ahead.

You will lead a small night team, drive customer service standards and health & safety procedures, and contribute to the hotel's ongoing success through effective leadership and smooth front office duties.

Qualifications

• Excellent customer service skills.
• Ability to work independently and take initiative.
• Outstanding communication skills.
• Capability to remain calm and perform well under pressure.
• Experience in a 3/4-star hotel is desired but not essential

Responsibilities

• Responsible for smooth and efficient operation of the hotel at night and to ensure the highest level of customer service.
• Responsible for overall health & safety at night, including fire walks, security checks, and any other relevant health & safety duties, e.g. first aid
• Perform Front Office duties, including running the night audit report and check-in and check-out out guests
• Food & Beverage service at night.
• Clean the hotel lobby and meeting room area.
• Lead the team to achieve goals in relation to mystery audits, customer comment index, quality evaluations and hotel standards.
• Lead and develop the Night team, making sure that they become prepared for the next step in their career.
• Contribute to the strategic running of the hotel.

Skills

Customer service

Independent working

Communication skills

Calm under pressure

Job description

Dalata Hotel Group is seeking a reliable Duty Manager to join our Nights team in Birmingham, working full-time or part-time overnight shifts. You will oversee night operations, support guests and perform the night audit, ensuring safety and readiness for the day ahead.

You will lead a small night team, drive customer service standards and health & safety procedures, and contribute to the hotel's ongoing success through effective leadership and smooth front office duties.