Night Manager - Hospitality Leadership & Overnight Ops

Hilton; Greater London; On-site; GBP 31,000 - 38,000; Full time

Benefits offered by this job

Competitive pay

Incredible travel perks

Food and beverage discounts

Free meals on duty

Generous holiday allowance

Employee Stock Purchase Programme (ES­

Pension scheme

High street discounts

Mental health resources

Crisis Concierge

Career development opportunities

Job summary

Hilton in London is hiring a Night Manager to oversee overnight hotel operations and deliver warm, memorable guest experiences. The role involves managing nightly audits, financial reconciliation, and ensuring payment integrity across departments.

The position features a 12-hour shift pattern with generous benefits and career development opportunities. Excellent customer service and leadership are essential to thrive in Hilton’s award-winning culture.

Responsibilities

• Manage nightly audits and reconciliation: Oversee the nightly audit process, ensuring accurate financial reporting and adherence to internal controls
• Drive financial reconciliation: Ensure complete and accurate posting and reconciliation of the day’s financial activity across departments
• Ensure payment integrity: Verify accuracy of financial and credit card transactions and resolve complex discrepancies
• Analyze and improve processes: Identify reporting anomalies, assess root causes, and collaborate with department leaders to enhance audit accuracy
• Support overnight operations: Partner with the Night Manager to handle guest issues and assist in emergency situations as needed
• Inspire and develop the team: Supervise and support team members, monitor performance, provide coaching, and foster a positive and productive work environment

Job description

Hilton in London is hiring a Night Manager to oversee overnight hotel operations and deliver warm, memorable guest experiences. The role involves managing nightly audits, financial reconciliation, and ensuring payment integrity across departments.

The position features a 12-hour shift pattern with generous benefits and career development opportunities. Excellent customer service and leadership are essential to thrive in Hilton’s award-winning culture.