Boutique Night Operations Lead — Guest Experience

The Zetter Group; Greater London; Hybrid; GBP 28,000 - 40,000; Full time

Benefits offered by this job

Discounted Food & Drink in Zetter Parl

Friends & Family Hotel Rates – 50% off

Job summary

The Zetter Group in London seeks a Night Duty Manager to oversee the overnight operation of the property, ensuring exceptional guest experiences and the smooth, safe running of the hotel through the night.

This hands-on leadership role requires strong problem-solving, sound judgment, and the ability to manage overnight front-of-house and operational tasks, including late arrivals, early departures, and nightly financial procedures while maintaining calm discretion.

Qualifications

• Overnight operation of the property requires hands-on leadership.
• Strong problem-solving skills and sound judgement are essential.
• Excellent communication and discretion when handling guest queries.

Responsibilities

• Oversee overnight front-of-house and operational responsibilities.
• Manage late arrivals and early departures with professionalism.
• Complete nightly financial and administrative procedures.
• Maintain high standards of guest satisfaction, security and operations.

Skills

Overnight leadership

Problem-solving skills

Communication skills

Discretion and judgment

Job description

The Zetter Group in London seeks a Night Duty Manager to oversee the overnight operation of the property, ensuring exceptional guest experiences and the smooth, safe running of the hotel through the night.

This hands-on leadership role requires strong problem-solving, sound judgment, and the ability to manage overnight front-of-house and operational tasks, including late arrivals, early departures, and nightly financial procedures while maintaining calm discretion.