Night Duty Manager

The Zetter Townhouses; City of Westminster; On-site; GBP 30,000 - 42,000; Full time

Benefits offered by this job

Discounted Food & Drink in Zetter Parl

Friends & Family Hotel Rates – 50% off

Birthday paid day off

Growth culture

Job summary

The Zetter Group is seeking a Night Duty Manager to oversee the overnight operation of our London property and ensure guest experiences remain outstanding through the night. You will lead the front-of-house team and maintain security, service quality, and smooth operations across late hours.

This role requires calm, decisive leadership, strong communication, and the ability to handle guest inquiries and incidents with discretion while driving nightly financial tasks and standards consistent with

Qualifications

• Experience in hospitality supervisory roles preferred.
• Strong communication and problem-solving skills.
• Ability to work overnight and manage guest needs discreetly.

Responsibilities

• Oversee overnight guest operations and safety.
• Act as the senior decision-maker on shift.
• Manage late arrivals/early departures and guest queries.
• Complete nightly financial and administrative procedures.
• Maintain high standards across the property overnight.

Job description

The Zetter is a quiet celebration of intimate spaces, timeless imperfection, and unapologetic British eccentricity. With our collection of boutique hotels, townhouses, and parlours nestled in London’s most characterful neighbourhoods, we offer more than a stay — we curate experiences brimming with thoughtful details, curated charm, and stories layered into every corner.

Our food and drink are an extension of this ethos — carefully crafted menus, perfectly poured cocktails, and service that feels warm, attentive, and never scripted. We believe that dining and drinking at The Zetter should be as memorable as sleeping under our roofs.

Fuelled by a passion for super cocktails, sensational parties & the perfect slumber, our Marylebone townhouse & Parlour is an ode to historic British style.

The Role

The Night Duty Manager is responsible for overseeing the overnight operation of the property, ensuring exceptional guest experiences and the smooth, safe, and efficient running of the hotel throughout the night.

This is a hands-on leadership role requiring strong problem-solving skills, sound judgement, and the ability to confidently manage overnight front-of-house and operational responsibilities. The Night Duty Manager acts as the senior decision-maker on shift during overnight hours, ensuring guest satisfaction, security, and operational continuity at all times.

The role involves managing late arrivals and early departures, handling guest queries and incidents with professionalism and discretion, completing nightly financial and administrative procedures, and maintaining high standards across the property throughout the night.

This role is ideal for someone with excellent communication skills, a proactive mindset, and the ability to remain calm, organised, and effective in an independent overnight hospitality environment.

What Awaits You at The Zetter

• Discounted Food & Drink in all Zetter Parlours
• Friends & Family Hotel Rates – 50% off for your favourite people
• A paid day off on your birthday
• A culture that values individuality, celebrates effort, and supports growth

We are an equal opportunity employer, and all applications will receive consideration for employment without regard to any protected characteristics by law