London - Night Duty Manager

The Zetter Group; Greater London; Hybride; GBP 28 000 - 40 000; Plein temps

Avantages offerts par ce poste

Discounted Food & Drink in Zetter Parl

Friends & Family Hotel Rates – 50% off

Résumé du poste

The Zetter Group in London seeks a Night Duty Manager to oversee the overnight operation of the property, ensuring exceptional guest experiences and the smooth, safe running of the hotel through the night.

This hands-on leadership role requires strong problem-solving, sound judgment, and the ability to manage overnight front-of-house and operational tasks, including late arrivals, early departures, and nightly financial procedures while maintaining calm discretion.

Qualifications

• Overnight operation of the property requires hands-on leadership.
• Strong problem-solving skills and sound judgement are essential.
• Excellent communication and discretion when handling guest queries.

Responsabilités

• Oversee overnight front-of-house and operational responsibilities.
• Manage late arrivals and early departures with professionalism.
• Complete nightly financial and administrative procedures.
• Maintain high standards of guest satisfaction, security and operations.

Connaissances

Overnight leadership

Problem-solving skills

Communication skills

Discretion and judgment

Description du poste

The Zetter is a quiet celebration of intimate spaces, timeless imperfection, and unapologetic British eccentricity. With our collection of boutique hotels, townhouses, and parlours nestled in London’s most characterful neighbourhoods, we offer more than a stay — we curate experiences brimming with thoughtful details, curated charm, and stories layered into every corner.

Our food and drink are an extension of this ethos — carefully crafted menus, perfectly poured cocktails, and service that feels warm, attentive, and never scripted. We believe that dining and drinking at The Zetter should be as memorable as sleeping under our roofs.

Fuelled by a passion for super cocktails, sensational parties & the perfect slumber, our Marylebone townhouse & Parlour is an ode to historic British style.

The Role

The Night Duty Manager is responsible for overseeing the overnight operation of the property, ensuring exceptional guest experiences and the smooth, safe, and efficient running of the hotel throughout the night.

This is a hands-on leadership role requiring strong problem-solving skills, sound judgement, and the ability to confidently manage overnight front-of-house and operational responsibilities. The Night Duty Manager acts as the senior decision-maker on shift during overnight hours, ensuring guest satisfaction, security, and operational continuity at all times.

The role involves managing late arrivals and early departures, handling guest queries and incidents with professionalism and discretion, completing nightly financial and administrative procedures, and maintaining high standards across the property throughout the night.

This role is ideal for someone with excellent communication skills, a proactive mindset, and the ability to remain calm, organised, and effective in an independent overnight hospitality environment.

What Awaits You at The Zetter

• Discounted Food & Drink in all Zetter Parlours
• Friends & Family Hotel Rates – 50% off for your favourite people
• A paid day off on your birthday
• A culture that values individuality, celebrates effort, and supports growth

We are an equal opportunity employer, and all applications will receive consideration for employment without regard to any protected characteristics by law