Guest Experience Lead | Hospitality Ops & Team Growth

Dalata Hotel Group plc; Greater London; Presencial; GBP 32.000 - 42.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Free employee meals on duty

50% Off F&B in all properties

Employee rate on rooms for all Dalata-

30% Off Friends & Family rate

Extra annual leave day per year worked

Employee Assistance Programme

Cycle to Work Scheme/Transport Schemes

Pension access

Dalata Academy development programmes

Staff appreciation initiatives

Descripción de la vacante

Dalata Hotel Group plc is seeking a dynamic Guest Experience Manager (Duty Manager) to lead guest relations across multiple departments. The role includes managing on-duty shifts and coaching staff to deliver exceptional service, with a focus on operational excellence in a hotel environment.

The ideal candidate has 2-3 years in guest relations or management within a 3/4-star hotel, strong English, and a proactive, customer-focused attitude.

Formación

• 2-3 years of experience as a Guest Relations Officer or Manager.
• Familiarity with hospitality industry standards.
• Experience in a 3/4-star hotel.
• Proficiency in English.
• Computer literacy.
• Customer-oriented and professional attitude.
• Outgoing personality.
• Excellent organizational and time management skills.

Responsabilidades

• Manager on duty shifts across five days per week, primarily 2:30pm–11pm (occasional earlier shifts).
• Ensure guest satisfaction across multiple departments, proactively and reactively.
• Manage multiple hotel stakeholders while contributing to operational management.
• Demonstrate strong cross-department collaboration and problem-solving.
• Coach and train new employees for confidence in their roles.
• Night duty manager coverage as needed.

Conocimientos

Guest relations

Leadership

English proficiency

Computer literacy

Descripción del empleo

Dalata Hotel Group plc is seeking a dynamic Guest Experience Manager (Duty Manager) to lead guest relations across multiple departments. The role includes managing on-duty shifts and coaching staff to deliver exceptional service, with a focus on operational excellence in a hotel environment.

The ideal candidate has 2-3 years in guest relations or management within a 3/4-star hotel, strong English, and a proactive, customer-focused attitude.