Leisure Duty Manager - Leisure Solutions Community Trust, Mountsorrel

Serco Group Plc; Northampton; On-site; GBP 18,000 - 19,000; Full time

Benefits offered by this job

Free gym membership for you and your 1

DBS checks provided

Free swimming lessons for one child

21 days holiday plus bank holidays

Employer matched pension

Training and development opportunities

Employee Assistance Programme and well

Retail discounts across many stores

Job summary

Serco Leisure is recruiting a Leisure Duty Manager to support daily operations of the leisure centre. You will oversee shifts, ensure safety and a welcoming environment, and lead lifeguarding, housekeeping and presentation standards across the facility.

The role requires supervisory experience in leisure or customer-facing settings, strong leadership, and a commitment to health and safety. NPLQ is essential; PPO and First Aid at Work are desirable, with DBS checks likely.

Qualifications

• Experience in a supervisory or management role within leisure, hospitality or customer-facing environments.
• Proven leadership skills with ability to motivate and develop colleagues.
• Commitment to health and safety, excellent customer care and high service standards.
• Ability to make decisions, manage priorities and respond effectively in emergencies.
• NPLQ is required; PPO and First Aid at Work are desirable.

Responsibilities

• Support the Centre Manager and leadership team with day-to-day leisure centre operations.
• Manage shifts to ensure a safe, efficient and welcoming environment for customers and staff.
• Lead lifeguarding, housekeeping and facility presentation standards.
• Manage incidents and emergencies, conduct investigations and follow-ups.
• Support training, induction and development to maintain high standards.
• Drive growth and continuous improvement through stock management, rotas and excellence.

Skills

Leadership

People management

Health and safety

Decision making

Education

NPLQ

PPO

First Aid at Work

Job description

Leisure Solutions Community Trust encourages active, healthy lifestyles across the local community. Providing affordable access to a wide range of sports and leisure facilities in a safe, clean, friendly and welcoming space, their goal is to support healthier and happier lives for everyone.

Delivering these services relies on an enthusiastic, customer-focused team, and they're now looking for a Leisure Duty Manager to join their team and help make a positive difference every day.

What you'll do as a Leisure Duty Manager

• Support the Centre Manager and wider leadership team with the day-to-day operation of the leisure centre
• Take responsibility for shift management, ensuring a safe, efficient and welcoming environment for customers and colleagues
• Lead and support lifeguarding, housekeeping and facility presentation standards throughout the centre
• Manage incidents, accidents and emergencies, carrying out investigations and follow-up actions where required
• Support colleague training, induction and development to ensure high standards of service and compliance
• Help drive growth, innovation and continuous improvement through stock management, rota planning and operational excellence

Requirements

• Have experience in a supervisory or management role within a leisure, hospitality or customer-facing environment
• Demonstrate strong leadership skills with the ability to motivate, support and develop colleagues
• Have a commitment to health and safety, customer care and delivering high-quality services
• Be confident making decisions, managing priorities and responding effectively in emergency situations
• Hold a valid National Pool Lifeguard Qualification (NPLQ)
• Pool Plant Operator Qualification (PPO) and First Aid at Work qualification are desirable

Serco Leisure is one of the UK's leading national operators of leisure centres, destination venues and elite sporting facilities, managing sites, services and recruitment on behalf of the Leisure Trust.

Our inclusive recruitment commitment

• We prioritise your skills and potential, and champion equal opportunities for all. We offer flexible and hybrid working where possible and make reasonable adjustments throughout recruitment and employment.
• Guaranteed Interview Scheme: Applicants with disabilities, veterans and people with convictions, who meet the minimum job criteria, are guaranteed an interview. Simply opt into the relevant scheme on the application form.
• Ban The Box: We also support fair access for those with unspent criminal convictions through our 'Ban the Box' pledge (some roles may have security exemptions).

Please note, for many of our roles, a DBS check will be required.

Hourly Rate: 13.32 to 13.72 plus excellent benefits

Schedule: 24 hours per week, with flexibility to work evenings and weekends on a rota basis

Make a positive difference every day

At Serco, we're pleased to be recruiting on behalf of Leisure Solutions Community Trust (LSCT).

• Free gym membership for you and your immediate family
• Free safeguarding training and DBS checks
• Free swimming lessons and holiday clubs for one child (50% off for additional children)
• 21 days' holiday plus bank holidays
• 6% employer matched pension contribution
• Training and development opportunities
• Employee Assistance Programme, Wisdom wellbeing app, Personal Trainer discounts
• Discounts across around 1,000 retailers, from food and clothing to days out, entertainment, travel, and gym equipment

Vetting and checks

An Enhanced DBS check is required for this role. This includes spent and unspent convictions, cautions, and any relevant information held by local police, in accordance with the Rehabilitation of Offenders Act and safeguarding requirements. You will also complete an Occupational Health Questionnaire to allow us to provide any support needed for you to succeed in the role.