Duty Manager

Serco Group; Loughborough; On-site; GBP 18,000 - 19,000; Part time

Benefits offered by this job

Free gym membership for you and your…

Training and development opportunities

Pension contributions

Job summary

Serco Group, on behalf of Leisure Solutions Community Trust, is seeking a Duty Manager for Loughborough Leisure Centre. The role is permanent part-time, 16 hours per week, with evening and weekend rota flexibility.

You’ll oversee daily operations, ensure safety and high standards, and support staff development. A valid NPLQ is required, with PPO and First Aid at Work desirable; DBS checks apply.

Qualifications

• Must have supervisory or management experience in leisure, hospitality or customer-facing settings.
• Hold a valid NPLQ; PPO and First Aid at Work are desirable.
• DBS/ safeguarding checks are part of the recruitment process.

Responsibilities

• Support the Centre Manager and leadership team in daily leisure centre operations.
• Manage shifts to keep a safe, efficient and welcoming environment.
• Lead lifeguarding, housekeeping and facility standards across the centre.
• Investigate incidents and coordinate follow-up actions when required.
• Support colleague training, induction and development to maintain service levels.
• Drive continuous improvement through stock control, rota planning and excellence.

Skills

Supervisory experience

Leadership

Health and safety awareness

Customer service

Education

National Pool Lifeguard Qualification (NPLQ)

Pool Plant Operator Qualification (PPO)

First Aid at Work

Job description

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Loughborough, Leicestershire, GB, LE11 3HE

Contract Type: Part Time

Job Advertisement

Location: Loughborough Leisure Centre, LE11 3HE
Hourly Rate: £13.32 to £13.72 plus excellent benefits
Schedule: Permanent, Part-time, 16 hours per week, with flexibility to work evenings and weekends on a rota basis

Make a positive difference every day

At Serco, we’re pleased to be recruiting on behalf of Leisure Solutions Community Trust (LSCT).

Leisure Solutions Community Trust encourages active, healthy lifestyles across the local community. Providing affordable access to a wide range of sports and leisure facilities in a safe, clean, friendly and welcoming space, their goal is to support healthier and happier lives for everyone. Delivering these services relies on an enthusiastic, customer-focused team, and they’re now looking for a Duty Manager to join their team and help make a positive difference every day.

As Duty Manager, you’ll play a vital role in creating a safe, welcoming and high-performing environment for customers, colleagues and community groups. From overseeing daily operations and maintaining high standards of health and safety to supporting colleagues’ development and driving continuous improvement, your work will have a direct impact on the experience of everyone who visits the centre. This is an opportunity to take pride in meaningful work that supports healthier communities and helps impact a better future.

What you’ll do as a Duty Manager

• Support the Centre Manager and wider leadership team with the day-to-day operation of the leisure centre
• Take responsibility for shift management, ensuring a safe, efficient and welcoming environment for customers and colleagues
• Lead and support lifeguarding, housekeeping and facility presentation standards throughout the centre
• Manage incidents, accidents and emergencies, carrying out investigations and follow-up actions where required
• Support colleague training, induction and development to ensure high standards of service and compliance
• Help drive growth, innovation and continuous improvement through stock management, rota planning and operational excellence

Does this sound like you?

• Have experience in a supervisory or management role within a leisure, hospitality or customer-facing environment
• Demonstrate strong leadership skills with the ability to motivate, support and develop colleagues
• Have a commitment to health and safety, customer care and delivering high-quality services
• Be confident making decisions, managing priorities and responding effectively in emergency situations
• Hold a valid National Pool Lifeguard Qualification (NPLQ)
• Pool Plant Operator Qualification (PPO) and First Aid at Work qualification are desirable

What we offer

• Free gym membership for you and your immediate family
• Free safeguarding training and DBS checks
• Free swimming lessons and holiday clubs for one child (50% off for additional children)
• 21 days’ holiday plus bank holidays
• 6% employer matched pension contribution
• Training and development opportunities
• Employee Assistance Programme, Wisdom wellbeing app, Personal Trainer discounts
• Discounts across around 1,000 retailers, from food and clothing to days out, entertainment, travel, and gym equipment
• Learn more at www.moreleisure.org/employee-benefits

Vetting and checks

An Enhanced DBS check is required for this role. This includes spent and unspent convictions, cautions, and any relevant information held by local police, in accordance with the Rehabilitation of Offenders Act and safeguarding requirements. You will also complete an Occupational Health Questionnaire to allow us to provide any support needed for you to succeed in the role.

Ready to make a difference? Apply today.

Our inclusive recruitment commitment

• Guaranteed Interview Scheme: Applicants with disabilities, veterans and people with convictions, who meet the minimum job criteria, are guaranteed an interview. Simply opt into the relevant scheme on the application form.
• Ban The Box: We also support fair access for those with unspent criminal convictions through our ‘Ban the Box’ pledge (some roles may have security exemptions).

Serco Leisure is one of the UK's leading national operators of leisure centres, destination venues and elite sporting facilities, managing sites, services and recruitment on behalf of the Leisure Trust.

We prioritise your skills and potential, and champion equal opportunities for all. We offer flexible and hybrid working where possible and make reasonable adjustments throughout recruitment and employment.

Please note, for many of our roles, a DBS check will be required.

For support with your application, please contact [e-mail].

Ready to make a difference? Apply today.

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