Night Duty Manager

FPMR Ltd; London; On-site; GBP 30,000 - 50,000; Full time

Job summary

An established industry player is seeking a Night Duty Manager for a luxury residential building in South East London. This pivotal role involves overseeing the concierge and security teams, ensuring exceptional customer service, and fostering a service-oriented culture among staff. You will be responsible for operational management, staff training, and compliance with health and safety policies. If you are passionate about enhancing residents' lifestyles and leading a motivated team, this opportunity is perfect for you.

Qualifications

• Proven experience in managing teams in a hospitality or residential environment.
• Strong customer service focus with a commitment to excellence.

Responsibilities

• Support operational aspects and manage the concierge & security team.
• Ensure compliance with health & safety policies and motivate staff.

Skills

Customer Service

Team Management

Health & Safety Compliance

Operational Management

Education

Experience in Hospitality Management

Job description

Our client is seeking a Night Duty Manager at a luxury residential building in South East London.

Shift pattern: 4 on 4 off - 19:00pm - 07:00am

Key responsibilities:

• Support the Development Manager with operational aspects of the development.
• Manage the concierge & security team.
• Deliver exceptional customer service and promote a service-oriented culture among staff and contractors, focusing on continuous improvement.
• Develop activities to enhance residents' lifestyle, centered around communal facilities.

Main Duties:

• Ensure efficient operation of all functions within the development, including concierge, health club, and residents' facilities, with regular checks.
• Recommend best practices for site operations to the Development Manager.
• Take responsibility for onsite systems, ensure staff training, and compliance with policies.
• Supervise and manage in-house staff daily, ensuring duties are performed according to job descriptions.
• Assist with hiring, training, and development of staff, including appraisals and reviews, in collaboration with HR and the Associate Director.
• Liaise with HR regarding training needs and performance issues; conduct staff appraisals and probationary meetings.
• Conduct inductions for new staff members.
• Ensure staff uniforms, badges, and PPE are worn and standards maintained; address appearance concerns promptly.
• Maintain staff rotas to ensure adequate coverage, complying with estate policies.
• Motivate and inspire the team to provide attentive, natural, and consistent front-of-house service, fostering good resident rapport.
• Implement health & safety policies, ensuring staff and contractors adhere to safety procedures, and manage day-to-day safety on-site.
• Oversee the Estates Administrator's work to ensure accurate and timely entry of resident data into the property database.