Night Duty Manager

Portland Brown Ltd; London; On-site; GBP 25,000 - 35,000; Full time

Job summary

An established industry player is seeking enthusiastic individuals for an overnight role in hospitality. This position involves engaging with guests to ensure a memorable experience, troubleshooting minor issues, and preparing for the next day's team. The ideal candidate thrives in dynamic environments and possesses strong communication skills. With a focus on client satisfaction, this role offers a unique opportunity to work in a vibrant setting, ensuring guests feel valued and cared for. Join a team that prioritizes employee well-being and offers numerous benefits, including generous holiday allowances and training opportunities.

Benefits

31 days holiday + 1 for each year

5-night stays in London apartments

Birthday perks

Training opportunities

Mental health support

Critical Illness Cover

Company socials

Benefit enhancements each year

Qualifications

• Experience in overnight shifts in Customer Success or Hospitality roles.
• Strong communication skills and client-centric approach.

Responsibilities

• Liaising with guests to create a great first impression.
• Inspecting apartments and resolving guest inquiries.

Skills

Customer Success experience

Verbal communication skills

Written communication skills

Problem solving

Client-centric approach

Tools

CRM systems

Job description

Calling all night owls!

Responsibilities:

1. Liaising directly with our guests in-person, via email and over the phone to create a truly differentiated first impression of Portland Brown.
2. Travelling to and inspecting our apartments prior to guest arrival and following check-out.
3. Troubleshooting minor maintenance and technology issues (e.g. light bulb replacements or Wi-Fi connectivity).
4. Owning and co-ordinating the successful resolution of all 'out of hours' guest enquiries, recording details accurately on our CRM systems.
5. Preparing a comprehensive handover for the following day’s team members.

Requirements:

1. Previous experience of overnight shifts in a Customer Success or Hospitality role.
2. Fiercely client-centric in your approach.
3. Professional verbal/written communication skills.
4. Comfort in independent problem solving.
5. Thrives in a fast-paced, ever-changing, and sometimes challenging environment.
6. Full and clean UK Driving License desirable, though not necessary.

Benefits:

1. 31 days holiday + 1 for every year at Portland!
2. 5-night stays in Portland’s London apartments.
3. Portland Birthday Perks.
4. Training opportunities.
5. Mental health support.
6. Critical Illness Cover.
7. Company socials.
8. Benefit enhancements each year you work at Portland.