Night Duty Manager

TN United Kingdom; London; On-site; GBP 25,000 - 35,000; Full time

Job summary

An established industry player in hospitality is seeking a dedicated Night Duty Manager to ensure exceptional guest experiences. This role involves overseeing Front of House operations, maximizing revenue opportunities through upselling, and addressing guest feedback to enhance service quality. The ideal candidate will be proactive in managing hotel activities and liaising with various departments to maintain high standards. If you are passionate about hospitality and thrive in a dynamic environment, this is the perfect opportunity to make a significant impact.

Qualifications

• Experience in operational management within a hospitality environment.
• Strong communication skills and ability to interact with guests.

Responsibilities

• Provide operational management support throughout the hotel.
• Monitor guest satisfaction and oversee Front of House departments.

Skills

Operational Management

Guest Satisfaction Monitoring

Revenue Maximization

Communication Skills

Education

High School Diploma

Hospitality Management Degree

Job description

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What we are looking for

Reporting to the Front of House Manager, you will be providing operational management support throughout the hotel at all times, monitoring guest satisfaction, security, employee activity, and physical defects, with a main focus on the lobby and guest-room area. You will liaise internally with all departments and externally with hotel guests, designated service company personnel, and vendors.

Your responsibilities will include monitoring efficiency levels in the Front Office, overseeing the operation of all Front of House departments in the absence of the relevant HOD and Night Manager, carrying out all appointed Night Audit duties, maximizing revenue opportunities through upselling, and interacting with guests at every opportunity.

You will stay fully informed of all hotel happenings that may affect the Night Duty Manager role, including management decisions, new directives and rates, events, and sales visits, ensuring this information is shared with your team. A key part of your role is to record guest feedback to facilitate remedial actions and resolve issues.