Retail Duty Manager, Guinness Open Gate Brewery London

Diageo; London; On-site; GBP 35,000 - 55,000; Full time

Job summary

An innovative firm is seeking a Retail Duty Manager for its new brewery in London. This role is pivotal in managing retail operations and enhancing customer experiences in a vibrant setting. With a focus on leadership and strategic execution, you will oversee store performance and drive a team dedicated to excellence. Join a company that values diversity and offers competitive benefits, including flexible working arrangements and performance-based bonuses. Be part of a dynamic team that celebrates life and champions inclusivity in the heart of London.

Benefits

Competitive rewards and benefits

Flexible working arrangements

Performance-based bonuses

Share options

Qualifications

• Minimum 3 years retail management experience required.
• Strong leadership and communication skills essential.

Responsibilities

• Implement retail strategy and manage store performance.
• Lead and develop retail teams to enhance customer experience.

Skills

Retail Management

Leadership

Customer Service

Communication Skills

Knowledge of Retail Trends

Job description

Retail Duty Manager, Guinness Open Gate Brewery London

Apply locations: London, England | Time type: Full time | Posted on: Posted 2 Days Ago | End Date: May 17, 2025 (5 days left to apply) | Job requisition id: JR1112810

Job Description :

Retail Duty Manager, Guinness Open Gate Brewery, London

Location: Covent Garden, London

Type: Permanent, Full Time

Closing Date: May 16, 2025

About the Team

Guinness Open Gate Brewery (GOGBL) is a new Guinness neighbourhood in London that will inspire the best in brewing, food, retail, and culture. It features heritage buildings and a central courtyard in Covent Garden. GOGBL aims to be a key growth driver for Guinness, enhancing brand relevance and cultural presence among new drinkers. Guinness has experienced significant growth, with a 50% increase in value, volume, and market share since 2019.

The brewery on site will produce innovative and limited-edition beers, forming part of an immersive visitor experience, and will include community initiatives and local employment opportunities.

Site Features Include:

• Iconic Guinness Gates entrance
• Restaurants, Taproom, Bars
• Historic courtyard with a bar experience
• Retail spaces with brand collaborations
• Rooftop dining with views of London
• Brewing and tasting tours
• Event and conference spaces

Role Overview

This role supports the Head of Retail in managing the Mercer Walk and Neal Street stores, ensuring a high standard of retail experience, operations, and commercial performance.

Responsibilities

• Implement retail strategy and manage store performance
• Lead and develop retail teams
• Oversee operations, customer experience, and compliance
• Coordinate retail marketing and promotional activities
• Manage budgets and KPIs

Candidate Profile

• Minimum 3 years retail management experience
• Strong leadership, communication, and customer service skills
• Knowledge of retail trends and consumer behavior
• Ability to work under pressure and manage multiple priorities
• Flexible, proactive, and commercially driven

Inclusion & Diversity

Diageo values diversity and inclusion, encouraging applicants from all backgrounds. We promote an inclusive culture where everyone is valued and respected.

Benefits & Working Flexibility

• Competitive rewards and benefits
• Flexible working arrangements available
• Performance-based bonuses and share options

Join us to be part of a global organization that celebrates life and champions diversity.