Night Duty Manager

Corinthia London; London; On-site; GBP 25,000 - 45,000; Full time

Job summary

An established industry player in the hospitality sector seeks a dedicated Duty Manager to join their team in a prestigious 5-star hotel. This role involves overseeing reception operations, ensuring exceptional guest service, and maintaining high standards of quality. The ideal candidate will possess strong leadership skills, a warm personality, and a commitment to excellence in service delivery. With a focus on employee wellbeing and development, this opportunity offers a vibrant work environment where your contributions will be valued and recognized. If you are passionate about hospitality and have the skills to make a difference, this is the perfect role for you.

Benefits

Highly Competitive Salary

29 Days Paid Holidays

Complimentary Dry Cleaning

Complimentary Meals on Duty

Enhanced Pension Entitlement

Season Ticket Loan

Discounted Gym Membership

Employee Health and Wellbeing Programme

Learning & Development Programmes

Complimentary English Classes

Qualifications

• Experience as a Duty Manager in a large 5-star property is essential.
• Fluent English and strong IT skills required.

Responsibilities

• Assist in achieving budget goals by maximizing RevPAR and occupancy rates.
• Oversee Reception Operations and ensure guest needs are met.

Skills

Customer Care Skills

IT Skills

First Aid Knowledge

Team Leadership

Ability to Work Under Pressure

Attention to Detail

Fluency in English

Tools

Microsoft Excel

Microsoft PowerPoint

Microsoft Word

PABX Console

OPERA

Job description

Our heart, head and hands play a part in everything we do. By caring about the art of hospitality and perfecting every detail, we work together to uplift the lives of others. There is nothing quite like the satisfaction of providing an unrivalled service that is greatly admired.

If you are passionate about delivering an exquisite service within a 5-star environment, then we would like to hear from you.

ABOUT THE ROLE

Under the direction of the Reception Manager, and within the limits of Front Office policies and procedures, to assist in achieving the goals and targets set in budgets by maximising RevPAR/Occupancy/Average Room Rate, by maintaining as well as by building on the reputation of the hotel and by ensuring that business objectives are accomplished. To oversee and direct Reception Operations, Business Centre, Telecoms, Guest Relations and Concierge while ensuring that guest needs are met to the high standard required by the company and expectations are exceeded. To ensure that the standards of the division meet and exceed the quality standards set.

ABOUT YOU

• Previous experience as a Duty Manager / Night Duty Manager from within a large 5* London property
• Fluent in written and spoken English
• IT skills: Microsoft Excel, Power Point, Word, PABX Console, OPERA
• First Aid Knowledge
• Previous team leading training and experience
• Exceptional customer care skills
• Empathy for your guests and colleagues
• Ability to work under pressure
• Pride and attention to detail in your work
• The finest personal presentation
• Distinctive, professional and warm personality
• Confidence & professionalism when interacting with high profile guests

ABOUT CORINTHIA

Corinthia London combines contemporary flair with traditional grandeur. We consider ourselves as London’s magical, grand hotel, intelligently designed for modern life. Situated in the heart of London, the hotel features 279 beautiful bedrooms, including 7 penthouses and 62 suites, elegant restaurants, and bars and the largest, most breath-taking multi award-winning spa in London.

OUR PROMISE TO YOU

We understand what is important to our colleagues and our benefits offering was tailored with this in mind.

1. Highly competitive salary
2. 29 days paid holidays per annum (inc. bank/public holidays)
3. Complimentary dry cleaning of uniform
4. Complimentary meals on duty
5. Extensive recognition programs and length of service awards
6. Enhanced pension entitlement
7. Season ticket loan

Our focus is supporting your health and wellbeing and giving you more time with your family and friends by offering:

1. Enhanced sick pay
2. Eye test vouchers
3. Access to Employee health and wellbeing programme
4. Mental health and wellbeing workshops
5. Discounted Salon, Spa, Food and Beverage and accommodation rates
6. Discounted gym membership
7. Discounts across our portfolio of international hotels

We will invest in you the same way you do it with us and provide you with access to:

1. Learning & Development programmes
2. Apprenticeship scheme
3. Complimentary English classes
4. Corinthia inspired gifts for special occasions
5. Enhanced maternity and paternity pay
6. Colleague social events

ELIGIBILITY

In line with the requirements of the Asylum & Immigration Act 1996, all applicants must be eligible to live and work in the UK, or be able to acquire such eligibility. Documented evidence of eligibility will be required from candidates as part of the recruitment process.