Night Duty Manager (m/f)

The Vendom Company; London; On-site; GBP 30,000 - 50,000; Full time

Job summary

An established industry player is seeking a Night Duty Manager to oversee hotel operations and ensure guest satisfaction. This role involves managing the lobby and guest-room areas, liaising with various departments, and maximizing revenue opportunities through upselling. The ideal candidate will possess strong operational skills, experience in luxury service, and excellent customer service abilities. Join a dynamic team where your contributions will enhance the guest experience and uphold the high standards of a prestigious hotel environment.

Qualifications

• Experience in a luxury service environment is essential.
• Excellent understanding of the 5-star hospitality industry.

Responsibilities

• Provide operational management support throughout the hotel.
• Monitor guest satisfaction and oversee Front of House departments.

Skills

Customer Service Skills

Operational Management

Flexibility

Engagement Skills

Education

NVQ or Professional Qualifications

Tools

MARSHA

Opera

Excel

Word

Job description

Night Duty Manager (m/f)

07/03/2025

Offer description

• Reporting to the Front Office Manager, you will be providing operational management support throughout the hotel at all times, monitoring guest satisfaction, security, employee activity, physical defects with main focus on the lobby, guest-room area.
• You will be liaising internally with all departments and externally with Hotel guests, designated service company personnel and vendors.
• Some of your responsibilities will include monitoring the efficiency levels in Front Office, overseeing the operation of all Front of House departments in the absence of the relevant HOD and Night Manager, carrying out all appointed Night Audit duties, maximising every opportunity to increase revenue by upselling, interacting with guests at every opportunity.
• You will be fully aware of all happenings in the hotel which may affect the role of the Night Duty Manager. This would include management decisions, new directives and rates, events, sales visits etc. and ensuring this information is shared with your team.
• A major part of your role is to ensure a record is kept of guest feedback so remedial action can take place to resolve outstanding problems.

Profil

• The ideal candidate will have an operational knowledge and demonstrated expertise of MARSHA, Opera, Excel, and Word. You are likely to have relevant NVQ or professional qualifications although your technical skills and flexibility will be what sets you apart.
• To be successful in your application you will already have experience from within a luxury service environment along with an excellent understanding of the 5-star hospitality industry. You will be an impeccably presented individual who possesses excellent customer service skills with your ability to engage with our guests being one of your greatest assets.
• We encourage a diverse workforce however you will be required to have a good level of written and spoken English and be eligible to work in the UK. Fluency in a second language would be beneficial.