London - Waiter/Waitress

The Zetter; Greater London; On-site; GBP 26,000 - 32,000; Full time

Benefits offered by this job

Discounted Food & Drink in all Zetter 

Friends & Family Hotel Rates – 50% off

Birthday day off

Job summary

The Zetter is seeking a guest-focused team member to deliver warm, attentive service at our London property. You will help guests with menu selections, ensure a seamless dining experience, and collaborate with kitchen and front-of-house staff to maintain a polished service flow.

As part of our team, you will stay informed about daily specials and promotions, upsell where appropriate, and uphold high standards of table maintenance and guest satisfaction in a boutique hotel setting.

Qualifications

• Experience delivering warm, welcoming service to guests.
• Ability to assist guests with menu selections and recommendations.
• Strong communication with kitchen and front-of-house teams.

Responsibilities

• Provide warm and welcoming service to all guests.
• Take accurate orders from guests and communicate with the kitchen.
• Set up dining areas, maintain cleanliness, and restock as needed.
• Demonstrate thorough knowledge of the menu and daily specials.
• Upsell and promote specials to enhance guest experience.
• Collaborate with team to ensure smooth service.

Skills

Guest service

Guest relations

Menu knowledge

Upselling

Teamwork

Job description

The Zetter is a quiet celebration of intimate spaces, timeless imperfection, and unapologetic British eccentricity. With our collection of boutique hotels, townhouses, and parlours nestled in London’s most characterful neighbourhoods, we offer more than a stay — we curate experiences brimming with thoughtful details, curated charm, and stories layered into every corner.

Our food and drink are an extension of this ethos — carefully crafted menus, perfectly poured cocktails, and service that feels warm, attentive, and never scripted. We believe that dining and drinking at The Zetter should be as memorable as sleeping under our roofs.

Just moments away from the British Museum, our Bloomsbury townhouse is a design-led hideaway full of characterful rooms and suites, a gym, and tranquil garden—plus a parlour and terrace made for long, leisurely cocktails.

About the Role:

Guest Service Excellence:

Provide warm and welcoming service to all guests.

Assist guests in menu selections, offering recommendations when necessary.

Ensure a seamless and delightful experience for every guest.

Order Management:

Take accurate and detailed orders from guests, catering to individual preferences.

Communicate effectively with kitchen staff to ensure timely and precise order preparation.

Handle special requests and dietary requirements with efficiency and attention.

Table Maintenance:

Set up dining areas with attention to detail, including table settings and cleanliness.

Monitor and manage the flow of service, clearing tables promptly to maintain a tidy and inviting atmosphere.

Assist in restocking and organizing station as needed.

Product Knowledge:

Demonstrate a thorough understanding of the menu, including ingredients, preparation methods, and beverage offerings.

Stay informed about daily specials, promotions, and any changes to the menu.

Upselling and Promotion:

Promote additional items, specials, and food pairings to enhance the overall guest experience.

Upsell when appropriate to increase sales and guest satisfaction.

Team Collaboration:

Work collaboratively with fellow team members to ensure a smooth and efficient service.

Communicate effectively with kitchen and support staff to maintain a cohesive and coordinated operation.

What Awaits You at The Zetter

• Discounted Food & Drink in all Zetter Parlours
• Friends & Family Hotel Rates – 50% off for your favourite people
• A paid day off on your birthday
• A culture that values individuality, celebrates effort, and supports growth

We are an equal opportunity employer, and all applications will receive consideration for employment without regard to any protected characteristics by law.