Night Duty Manager

Bloc Gatwick; Charlwood; On-site; GBP 27,000 - 33,000; Full time

Benefits offered by this job

Uniform provided

Food & beverage discounts

Cycle to work scheme

Life assurance

Employee assistance programme

Discounts for friends & family

Christmas gifts & events

Job summary

Bloc Gatwick is seeking a Night Duty Manager to lead the night team and ensure exceptional guest service at the property near the airport. You will supervise the night desk, manage check-ins/check-outs, and ensure the smooth operation of the PMS system during night hours.

The role includes running the night audit, coordinating with maintenance and other departments, and delivering high standards of service while maintaining security and a calm, professional presence.

Qualifications

• Excellent communication skills with a high standard of written and spoken English.
• Strong organizational skills and attention to detail.
• Very good at multi-tasking and remaining calm under pressure.
• Experience in a similar role within a 4-star hotel is a significant advantage.
• Opera PMS experience is a plus.

Responsibilities

• Deliver exceptional customer service at all times.
• Handle guest complaints promptly and apply appropriate service recovery while the guest is present where possible.
• Support reception team members with guest requests, ensuring timely responses.
• Maintain high standards of cleanliness and presentation in all front-of-house areas, resolving maintenance issues where necessary.
• Supervise reception operations including check-in/check-out, use of the PMS system, and payment processing.
• Monitor team performance, ensure shift tasks and the night audit process are completed accurately.
• Reconcile weekly cash takings and check daily banking in line with audit procedures.
• Communicate guest feedback, special requests, events, VIP arrivals, and maintenance issues to the relevant teams.
• Maintain hotel security through regular checks and attend required meetings and training (including first aid).
• Work collaboratively with other departments, assist with training, and support maintenance or cleaning tasks when required.

Job description

Salary – £ 29,702 plus service charge

Holiday – 28 days holiday, enhanced after 5 years of service.

But there's more...

• Uniform offered and dry cleaned.
• Discounted employee friends & family rates at Arora Hotels.
• Food and beverage discounts.
• Christmas gifts and employee parties.
• Introduce a friend scheme.
• Cycle 2 work scheme.
• UK attraction discounts @ Merlin Entertainments.
• Taste card.
• Life assurance scheme.
• Wage stream.
• Employee assistance programme.
• Arora star employee recognition.
• Long service recognition award.

About us...

Bloc Hotel Gatwick is ideally situated for both terminals, just a few short steps from the South Terminal departure lounge. We offer our guests a new way to short stay through the ingenuity of our design and views of the world's most efficient single-runway airport. No other hotel will get you closer to your flight.

A bit about what you will do...

As a Night Duty Manager for Bloc Hotel, you will supervise the Hotels night team to ensure exceptional customer service is delivered to guests consistently, and the front desk operation is smoothly lead on a day-to-day basis. You will play a key part in running the night audit process, ensuring that the hotel and PMS is in a healthy position for the next days arrivals

• Deliver exceptional customer service at all times.
• Handle guest complaints promptly and apply appropriate service recovery while the guest is present where possible.
• Support reception team members with guest requests, ensuring timely responses.
• Maintain high standards of cleanliness and presentation in all front-of-house areas, resolving maintenance issues where necessary.
• Supervise reception operations including check-in/check-out, use of the PMS system, and payment processing.
• Monitor team performance, ensure shift tasks and the night audit process are completed accurately.
• Reconcile weekly cash takings and check daily banking in line with audit procedures.
• Communicate guest feedback, special requests, events, VIP arrivals, and maintenance issues to the relevant teams.
• Maintain hotel security through regular checks and attend required meetings and training (including first aid).
• Work collaboratively with other departments, assist with training, and support maintenance or cleaning tasks when required.

More about you...

• Providing a high-quality service comes naturally to you.
• Strong organizational skills and attention to detail.
• Very good at multi-tasking and remaining calm under pressure.
• Excellent communication skills with a high standard of written and spoken English.
• A smart and professional appearance.
• You value being part of a team and supporting your colleagues.
• Most of all, you have an approachable, positive, and proactive manner.
• Experience in a similar role within a 4-star hotel is a significant advantage.
• Opera PMS experience is a plus.

Grow with us...

We are growing rapidly and with growth comes advancement opportunities. Being part of the Arora group there are exciting opportunities for career progression and development across our properties and brands.