Hotel Receptionist

Bloc Gatwick; Crawley; On-site; GBP 14,882 - 18,189; Part time

Benefits offered by this job

Uniform provided

Discounted employee and family rates

Food and beverage discounts

Christmas gifts and employee parties

Friend referral scheme

Cycle 2 work scheme

UK attraction discounts

Taste card

Life assurance scheme

Wage stream

Employee assistance programme

Arora star employee recognition

Long service recognition

Job summary

Bloc Gatwick is hiring for a part‑time guest services host. You will greet guests, handle check‑in/check‑out, and provide information on hotel facilities and local area. You will resolve guest inquiries and work with other departments to ensure seamless experiences.

A professional appearance and strong English communication are essential. The role offers a part‑time schedule (24 hours across three 8‑hour shifts) with shifts 07:00–15:30 and 15:00–23:30, and prided benefits including uniform,

Qualifications

• Greet guests and provide a warm welcome.
• Assist with check-in and check-out efficiently.
• Provide guests with information about hotel facilities and local areas.
• Handle guest inquiries and resolve issues promptly.
• Collaborate with other departments to ensure seamless guest experiences.
• Maintain composure and multitask in a fast-paced environment.

Responsibilities

• Greet guests with a warm welcome and an infectious smile.
• Manage check-in and check-out procedures efficiently.
• Provide guests with information about hotel facilities, services, and local area.
• Handle guest inquiries and resolve any issues promptly and professionally.
• Work closely with other departments to ensure seamless guest experiences.
• Answer calls, allocate rooms, and prepare guests’ bills.

Skills

Customer service

Check-in/check-out

Guest information

Problem solving

Teamwork

Multitasking

English fluency

Job description

Position Details

Part‑time role: 24 hours per week across three, 8‑hour shifts.

Shift patterns include: 07:00 – 15:30 and 15:00 – 23:30.

Salary: £16,536 annually.

Holiday: 28 days; enhanced after 5 years of service.

Benefits

• Uniform provided
• Discounted employee and family rates at Arora Hotels
• Food and beverage discounts
• Christmas gifts and employee parties
• Friend referral scheme
• Cycle 2 work scheme
• UK attraction discounts at Merlin Entertainments
• Taste card
• Life assurance scheme
• Wage stream
• Employee assistance programme
• Arora star employee recognition
• Long service recognition award

About us

Bloc Hotel Gatwick is ideally situated for both terminals, just a few short steps from the South Terminal departure lounge. We offer guests a new way to short stay through the ingenuity of our design and views of the world’s most efficient single runway airport.

What you will do

• Greet guests with a warm welcome and an infectious smile.
• Manage check‑in and check‑out procedures efficiently.
• Provide guests with information about hotel facilities, services, and local area.
• Handle guest inquiries and resolve any issues promptly and professionally.
• Work closely with other departments to ensure seamless guest experiences.
• Answer calls, allocate rooms, and prepare guests’ bills.

More about you

• Providing a high‑quality service comes naturally to you.
• Strong organisational skills and attention to detail.
• Excellent at multitasking and remaining calm under pressure.
• Excellent communication skills with a high standard of written and spoken English.
• A smart and professional appearance.
• You value being part of a team and supporting your colleagues.
• You have an approachable, positive, and proactive manner.
• Experience in a similar role within the hotel industry is a significant advantage.

Grow with us

We are growing rapidly; being part of the Arora group offers exciting opportunities for career progression and development across our properties and brands.