Night Customer Service Administrator | 4on/4off | Transport

Maritime Transport Ltd.; Cambridgeshire and Peterborough; On-site; GBP 22,000 - 32,000; Full time

Benefits offered by this job

Competitive salary

Annual salary review (discretionary)

Annual bonus (discretionary)

20 days holiday from day 1

Life assurance cover x3 from day 1 and

Group personal pension

Employee assistance programme

MSC cruises discounts

Maritime Weekly Lottery – £1,000 Net

Market leader

Job summary

Maritime Transport Ltd. is seeking a Night Customer Service Administrator to be based at the Peterborough Depot. The role operates on a 4 on/4 off pattern, focusing on daily customer volumes and high service standards.

You will work with internal Maritime staff to resolve issues and maintain excellent customer relations, with preferred, but not essential, transport industry knowledge. Excellent IT and Excel skills are essential for this role.

Qualifications

• Experience in customer service and direct customer contact.
• Strong communication and interpersonal skills.
• Working knowledge of IT systems and Microsoft Excel.

Responsibilities

• Managing customers daily volumes.
• Collaborating with Maritime staff to resolve issues.
• Maintaining high standard of customer service with external customers.

Skills

Customer service

Communication skills

Microsoft Excel

IT systems knowledge

Job description

Maritime Transport Ltd. is seeking a Night Customer Service Administrator to be based at the Peterborough Depot. The role operates on a 4 on/4 off pattern, focusing on daily customer volumes and high service standards.

You will work with internal Maritime staff to resolve issues and maintain excellent customer relations, with preferred, but not essential, transport industry knowledge. Excellent IT and Excel skills are essential for this role.