Night Concierge — Welcoming, Safe & Service‑Driven

Places for People; Peterborough; On-site; GBP 21,000 - 30,000; Full time

Benefits offered by this job

27 days holiday + bank holidays pro‑r

Healthcare cashback plan

Study and professional qualifications

Pension & life assurance

Employee discounts via Our Place

Job summary

Places for People is hiring a Night Concierge for The Tower in London. You will greet residents and guests, conduct building checks, and ensure safety and cleanliness while providing outstanding customer service.

The role operates on a 4 on 4 off rolling rota, with shifts from 7 PM to 7 AM. You will monitor access, handle queries, and support the safeguarding of residents in a dynamic residential environment.

Qualifications

• Front of House experience in residential or hospitality settings.
• Excellent customer service and communication skills.
• Calm, courteous, and professional under pressure.
• Strong organizational skills and attention to detail.
• Honest, reliable, punctual, and well-presented.
• Able to use initiative and prioritise workload.
• Confident handling complaints and difficult situations.

Responsibilities

• Providing a warm, professional welcome to residents and guests.
• Conducting regular building checks and keeping areas clean and secure.
• Handling queries, complaints, and emergencies with courtesy.
• Monitoring CCTV and managing visitor access.
• Managing deliveries and post per company procedures.
• Issuing and logging keys responsibly.
• Proactively addressing cleaning and maintenance issues.

Skills

Front of House experience

Customer service

Communication skills

Professional under pressure

Organizational skills

Punctual & presentable

Dispute handling

Job description

Places for People is hiring a Night Concierge for The Tower in London. You will greet residents and guests, conduct building checks, and ensure safety and cleanliness while providing outstanding customer service.

The role operates on a 4 on 4 off rolling rota, with shifts from 7 PM to 7 AM. You will monitor access, handle queries, and support the safeguarding of residents in a dynamic residential environment.