Evening Concierge & Building Safety Specialist

Places for People; Leigh; On-site; GBP 21,000 - 27,000; Full time

Benefits offered by this job

27 days holiday

Healthcare cashback plan

Sponsorship for study and professional

Pension and life assurance

Employee discounts via Our Place

Job summary

Places for People is seeking a Night Concierge for The Tower, London, to welcome residents and visitors with a warm, professional approach while keeping the building secure and pleasant to live in.

You will work a 4 on 4 off rolling rota from 7 PM to 7 AM, providing calm, courteous service, handling enquiries and emergencies, and coordinating deliveries and keys in line with procedures.

Qualifications

• Front of House experience in residential or hospitality settings.
• Excellent customer service and communication skills.
• Calm, courteous and professional under pressure.
• Strong organizational skills and attention to detail.
• Honest, reliable, punctual and well-presented.
• Able to use initiative and prioritise workload.
• Confident handling complaints and difficult situations.

Responsibilities

• Providing a warm, professional welcome to residents and guests.
• Conducting regular building checks and ensuring communal areas are clean and secure.
• Handling queries, complaints, and emergencies with calm and courtesy.
• Monitoring CCTV and managing visitor access.
• Managing deliveries and post in line with company procedures.
• Issuing and logging keys responsibly.
• Proactively addressing cleaning and maintenance issues.

Skills

Front of House

Customer service

Communication skills

Calm under pressure

Organizational skills

Presentable appearance

Handling complaints

Job description

Places for People is seeking a Night Concierge for The Tower, London, to welcome residents and visitors with a warm, professional approach while keeping the building secure and pleasant to live in.

You will work a 4 on 4 off rolling rota from 7 PM to 7 AM, providing calm, courteous service, handling enquiries and emergencies, and coordinating deliveries and keys in line with procedures.