Night Concierge: Welcoming Front Desk for Residents

Places for People; Cheadle; On-site; GBP 21,000 - 26,000; Full time

Benefits offered by this job

27 days holiday

Healthcare cashback plan

Study sponsorship (up to 4 study days)

Pension scheme and life assurance

Our Place Rewards discounts

Job summary

Places for People invites applications for a Night Concierge at The Tower, London. You will greet residents and visitors, conduct building checks, manage deliveries and keys, and handle emergencies with calm professionalism during a 7 PM–7 AM four-on/four-off rota.

You’ll monitor access, support safeguarding, and contribute to a welcoming, secure community while providing excellent customer service across shifts. Flexible, inclusive recruitment is emphasized.

Qualifications

• Front of House experience in residential or hospitality settings.
• Excellent customer service and communication skills.
• Calm, courteous, and professional under pressure.
• Strong organisational skills and attention to detail.
• Honest, reliable, punctual, and well-presented.
• Able to use initiative and prioritise workload.
• Confident handling complaints and difficult situations.

Responsibilities

• Provide a warm, professional welcome to residents and guests.
• Conduct regular building checks and keep communal areas clean and secure.
• Handle queries, complaints and emergencies with calm and courtesy.
• Monitor CCTV and manage visitor access.
• Manage deliveries and post according to procedures.
• Issue and log keys responsibly.
• Proactively address cleaning and maintenance issues.

Skills

Front of House

Customer service

Calm under pressure

Organisational skills

Reliability

Initiative

Complaint handling

Job description

Places for People invites applications for a Night Concierge at The Tower, London. You will greet residents and visitors, conduct building checks, manage deliveries and keys, and handle emergencies with calm professionalism during a 7 PM–7 AM four-on/four-off rota.

You’ll monitor access, support safeguarding, and contribute to a welcoming, secure community while providing excellent customer service across shifts. Flexible, inclusive recruitment is emphasized.