Night Concierge (SIA Required)

Abbatt Group; Greater London; On-site; GBP 29,000 - 32,000; Full time

Job summary

Abbatt Group in Barking (IG11) is recruiting two Night Concierges for a modern development of 1,200 units. You will be the first point of contact for residents, visitors and contractors and manage inquiries with a professional and solution‑oriented approach.

We require at least 2 years of concierge experience in a residential setting, with exceptional customer service, attention to detail and strong communication skills. The role operates on 4 on 4 off shifts from 19:00 to 07:00.

Qualifications

• Minimum 2 years concierge experience in a residential setting.
• Professional appearance and manner at all times.
• Excellent written and verbal communication skills.

Responsibilities

• Meet and greet residents, visitors and contractors in a courteous and professional manner.
• Answer and log inquiries via telephone, intercom, email and in person.
• Receive and log parcels and packages for residents.
• Hand over parcels, keys and other logged items to residents with proper ID/written authority.
• Register new residents on the concierge database and maintain logs.
• Record verbal instructions in writing and file under apartment numbers.
• Programme door entry fobs and access details where applicable.
• Log and escalate resident complaints to Building Manager as needed.
• Assist with arranging access for contractors and conduct end-of-shift audits.

Skills

Customer service

Communication

Professionalism

Job description

We are currently recruiting for two new Night Concierges to become a part of the team at a beautiful modern development of 1,200 units in Barking (IG11). The concierge is the first point of contact for all residents, visitors, and contractors. They must be professional in manner and appearance at all times and available to assist residents, visitors and contractors with any enquiries they may have in a positive, solution-oriented way.

Exceptional customer service skills with excellent attention to detail with an uncompromising outlook to maintaining the highest standards is a must. Outstanding communication skills, both written and verbal. Confident and dynamic speaker, able to communicate and interact effectively with residents and others. Enthusiastic, proactive and positive personality with ability to build trusting relationships with residents, colleagues and others.

We will require 2 years’ minimum of concierge experience at a residential establishment.

Main duties and responsibilities:

• To meet and greet all residents, visitors, contractors in a courteous and professional manner at all times;
• To act as the first point of call of all incoming telephone, intercom, email and face-to-face enquiries, responding to queries efficiently and positively;
• To receive and log parcels and packages on behalf of residents;
• To hand over parcels, packages, keys (and other logged items) to residents when they come to collect from the reception (asking for ID where resident unknown or for written authority from resident if third party is coming to collect item on their behalf);
• To log all resident written instructions under relevant apartment number on the concierge database;
• To request all verbal instructions from residents to be made in writing (email) and logged under appropriate apartment number on the database and filed in appropriate apartment folder on Outlook;
• To ensure all new residents register with the concierge team, providing names and contact details of all those living in the apartment for entry on the concierge database;
• To enter new resident (tenant) details on the database under relevant apartment number profile. Email new resident(s) their database login details and Welcome Letter outlining site procedures and services;
• To programme door entry fobs, key cards and enter telephone number on door entry intercom panels (where applicable);
• To forward any resident complaints, breach of leases (i.e. subletting, loud noises, pets) to the Building Manager;
• To assist with arranging apartment access for contractors (HIU, Sprinkler Head, Window Cleaning etc.);
• To perform end of shift parcel and key audits. Resolving any discrepancies before the end of your shift;
• To perform weekly fire alarm, lift alarm and other regulatory tests and inspections. Report any issues to the Building Manager and log/file records for inspection purposes;
• To be familiar with the site fire activation and evacuation procedures and evacuation points;
• To ensure the effective communication of site issues and events to colleagues (and temporary staff) by producing/updating the Handover Notes & Instructions at the end of your shift;
• To perform frequent site inspections and patrols reporting any issues found and taking a proactive and solution orientated approach to temporarily fixing any of issues that may pose a health and safety risk to residents and others.

General:

• To comply with company email, telephone and internet policy and procedures;
• To adhere to company dress/uniform code/policy, to be smart and tidy at all times while on duty;
• To comply with all health & safety and personal protective equipment requirements of the site;
• To complete any other requests as directed by Account Manager or Managing Agent.

Hours:

4 on 4 off / 19:00-07:00

Salary:

£29,630 per annum or £14.80 per hour

Location:

Barking (IG11)