Night Concierge & Security for Luxury Retirement Village

Audley Villages; Birmingham; Presencial; GBP 20 000 - 23 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Competitive salary

Company pension with 5% employer

28 days’ holiday including bank

Staff rates on guest suites

Free training through our Academy

Learning and development opportunities

Employee discount portal

Healthcare Cash Plan

Refer a Friend bonus

Free uniform

Resumo da oferta

Audley Villages is seeking a Night Porter to ensure the village remains safe, secure and welcoming throughout the night. You will monitor CCTV, respond to emergencies and support overnight cleaning and reception duties.

You will work independently, stay calm under pressure and maintain high standards of cleanliness and presentation across communal areas, preparing for the day team and owners.

Qualificações

• Experience in night, security, hospitality, care, facilities or customer-facing environment.
• Strong communication skills and good English.
• Basic computer skills and confidence using systems to record information.
• Ability to remain calm and professional in unexpected or emergency situations.
• Reliability, trustworthiness and the ability to work responsibly when working overnight and, at times, alone.

Responsabilidades

• Carrying out regular security checks and monitoring CCTV in line with company procedures.
• Responding appropriately to fire alarms, personal health alarms and other emergencies.
• Providing a warm, friendly and professional presence for owners and guests throughout the night.
• Supervising the reception area and managing overnight calls and enquiries.
• Identifying and reporting hazards, maintenance issues, damage or unusual activity.
• Supporting owners when required, while maintaining appropriate professional boundaries and respecting privacy and dignity.
• Maintaining high standards of cleanliness and presentation across communal areas.
• Completing overnight cleaning, refuse collection and other operational duties.
• Where applicable, preparing swimming pool and leisure facilities for the following day and completing required pool testing.
• Preparing communal areas and facilities for the day team.
• Completing daily reports and providing a clear handover to the day team.
• Maintaining accurate records and handling information sensitively and confidentially.
• Following all Health & Safety, Fire Safety, safeguarding and company procedures.

Conhecimentos

Night security experience

Hospitality or customer-facing

Strong communication

English proficiency

Descrição da oferta de emprego

Audley Villages is seeking a Night Porter to ensure the village remains safe, secure and welcoming throughout the night. You will monitor CCTV, respond to emergencies and support overnight cleaning and reception duties.

You will work independently, stay calm under pressure and maintain high standards of cleanliness and presentation across communal areas, preparing for the day team and owners.