Night Porter

Audley Villages; Royal Tunbridge Wells; On-site; GBP 21,000 - 26,000; Full time

Benefits offered by this job

Company pension scheme

28 days' holiday

Discount on food and drinks

Staff rates on guest suites

Training through our Academy

Learning and development opportunities

Healthcare Cash Plan

Refer a Friend bonus

Free uniform

Job summary

Audley Villages is seeking a Night Porter to safeguard and present the village overnight. You will perform security checks, monitor CCTV, respond to emergencies and ensure a welcoming atmosphere for owners and guests during the night.

The role involves overnight cleaning, basic reception duties, and preparing facilities for the following day. You will work independently, prioritise tasks and maintain professionalism in all situations.

Qualifications

• Experience in night security, hospitality or customer-facing roles.
• Strong written and spoken English.
• Ability to stay calm and professional in emergencies.

Responsibilities

• Carry out overnight security checks and monitor CCTV.
• Respond to alarms and emergencies.
• Provide a warm, professional presence for owners and guests at night.
• Supervise reception and manage overnight calls and inquiries.
• Maintain high standards of cleanliness and presentation in communal areas.
• Complete overnight cleaning and other operational duties.
• Prepare pools/leisure facilities for the next day where applicable.
• Provide clear handover to day team.

Skills

Night security experience

Hospitality/customer service

Calm under pressure

Good communication

CCTV monitoring

Tools

CCTV systems

Job description

At Audley Villages, we create exceptional retirement communities where people can enjoy later life with confidence, independence and choice.

Audley Villages is part of AEM Living, a group bringing together three premium retirement living brands – Audley Villages, Mayfield Villages and Elysian Residences.

Our Audley villages offer stylish private apartments and houses alongside outstanding facilities, including restaurants, bars, health clubs and swimming pools. Most importantly, we provide exceptional service and create vibrant communities where our owners can enjoy retirement on their terms.

The Role

As a Night Porter at Audley Villages, you will play an important role in ensuring our village remains safe, secure, welcoming and beautifully presented throughout the night.

You will be a visible and reassuring presence for our owners and guests, providing friendly and professional support while carrying out overnight security checks, monitoring CCTV, responding appropriately to emergencies and ensuring the village is ready for the following day.

You will also support with overnight cleaning, refuse collection, pool and leisure facility preparation, reception duties and administrative tasks.

This is a role where you will need to work confidently and independently, manage competing priorities and remain calm and professional when unexpected situations arise.

What You'll Be Doing

• Carrying out regular security checks and monitoring CCTV in line with company procedures.
• Responding appropriately to fire alarms, personal health alarms and other emergencies.
• Providing a warm, friendly and professional presence for owners and guests throughout the night.
• Supervising the reception area and managing overnight calls and enquiries.
• Identifying and reporting hazards, maintenance issues, damage or unusual activity.
• Supporting owners when required, while maintaining appropriate professional boundaries and respecting privacy and dignity.
• Maintaining high standards of cleanliness and presentation across communal areas.
• Completing overnight cleaning, refuse collection and other operational duties.
• Where applicable, preparing swimming pool and leisure facilities for the following day and completing required pool testing.
• Preparing communal areas and facilities for the day team.
• Completing daily reports and providing a clear handover to the day team.
• Maintaining accurate records and handling information sensitively and confidentially.
• Following all Health & Safety, Fire Safety, safeguarding and company procedures.

What We're Looking For

We're looking for someone who is reliable, calm and naturally caring, with the confidence to work independently and make sensible decisions overnight.

You’ll ideally have:

• Experience in a night, security, hospitality, care, facilities or customer-facing environment.
• Strong communication skills and good written and spoken English.
• Good literacy and numeracy skills.
• Basic computer skills and confidence using systems to record information.
• The ability to remain calm and professional in unexpected or emergency situations.
• Strong organisational skills and the ability to manage competing priorities.
• A warm, empathetic and customer-focused approach.
• Good awareness of personal safety, Health & Safety and emergency procedures.
• The ability to recognise when someone requires assistance and know when to **escalate** concerns.
• Reliability, trustworthiness and the ability to work responsibly when working overnight and, at times, alone.
• A genuine commitment to creating a safe, welcoming and exceptional experience for our owners and guests.

Previous experience in a similar role is desirable, but full training will be provided.

What We Offer

We believe our people deserve to feel as valued as the owners and guests we look after.

In return, you’ll receive:

• Competitive salary
• Company pension scheme with a 5% employer contribution
• 28 days' holiday, inclusive of bank holidays
• 50% discount on food and drinks at our restaurants nationwide
• Staff rates on guest suites at our luxury villages nationwide
• Full training through our Academy
• Excellent learning and development opportunities
• Free employee discount portal, giving you access to discounts at major retailers
• Healthcare Cash Plan
• Refer a Friend bonus scheme
• Free uniform
• And much more.

AEM Living is proud to be an equal opportunity workplace and is an affirmative action employer. We are committed to equal employment opportunity regardless of race, colour, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status. See also ‘DE&I policy/statement’