Night Concierge & Security Lead - Lakeside Luxury Hotel

Classic Lodges Limited; Newby Bridge; Remote; GBP 18,000 - 23,000; Full time

Benefits offered by this job

Generous employee discounts

Complimentary meals on shift

Free uniform

Pool and spa access

Learning and development opportunities

Job summary

Lakeside Hotel & Spa in Windermere, part of Classic Lodges Limited, seeks a Night Porter to safeguard guests and property and support overnight operations. You will greet late arrivals, assist with check-ins, and respond to guest enquiries, while maintaining a secure, welcoming environment.

The role combines guest service, security, housekeeping support, and night-time operations, requiring independent work, proactive problem-solving, and attention to detail.

Qualifications

• A reliable, trustworthy, and professional individual.
• Excellent customer service and communication skills.
• The confidence to work independently and make decisions when required.
• A proactive approach with strong attention to detail.
• Good organisational and problem-solving skills.
• A calm and professional manner when dealing with guest requests or unexpected situations.

Responsibilities

• Welcoming late-arriving guests and assisting with check-ins and guest enquiries.
• Ensuring the safety and security of guests, colleagues, and hotel property throughout the night.
• Carrying out regular security and fire safety checks across the hotel.
• Assisting with guest requests promptly and professionally.
• Setting up conference and event spaces as required for the following day.
• Completing night cleaning duties in public areas and ensuring the hotel remains well presented.
• Supporting other hotel departments where required.
• Preparing the hotel for the morning team, including administrative and operational tasks.
• Reporting maintenance issues and ensuring they are logged appropriately.
• Maintaining high standards of guest service at all times.

Skills

Reliable

Excellent customer service

Independent

Attention to detail

Organised

Calm and professional

Job description

Lakeside Hotel & Spa in Windermere, part of Classic Lodges Limited, seeks a Night Porter to safeguard guests and property and support overnight operations. You will greet late arrivals, assist with check-ins, and respond to guest enquiries, while maintaining a secure, welcoming environment.

The role combines guest service, security, housekeeping support, and night-time operations, requiring independent work, proactive problem-solving, and attention to detail.