Night Porter

Classic Lodges; Newby Bridge; Remote; GBP 18,000 - 23,000; Full time

Benefits offered by this job

Generous employee discounts

Complimentary meals on shift

Free uniform

Pool and spa access

Learning and development opportunities

Job summary

Lakeside Hotel & Spa in Windermere, part of Classic Lodges Limited, seeks a Night Porter to safeguard guests and property and support overnight operations. You will greet late arrivals, assist with check-ins, and respond to guest enquiries, while maintaining a secure, welcoming environment.

The role combines guest service, security, housekeeping support, and night-time operations, requiring independent work, proactive problem-solving, and attention to detail.

Qualifications

• A reliable, trustworthy, and professional individual.
• Excellent customer service and communication skills.
• The confidence to work independently and make decisions when required.
• A proactive approach with strong attention to detail.
• Good organisational and problem-solving skills.
• A calm and professional manner when dealing with guest requests or unexpected situations.

Responsibilities

• Welcoming late-arriving guests and assisting with check-ins and guest enquiries.
• Ensuring the safety and security of guests, colleagues, and hotel property throughout the night.
• Carrying out regular security and fire safety checks across the hotel.
• Assisting with guest requests promptly and professionally.
• Setting up conference and event spaces as required for the following day.
• Completing night cleaning duties in public areas and ensuring the hotel remains well presented.
• Supporting other hotel departments where required.
• Preparing the hotel for the morning team, including administrative and operational tasks.
• Reporting maintenance issues and ensuring they are logged appropriately.
• Maintaining high standards of guest service at all times.

Skills

Reliable

Excellent customer service

Independent

Attention to detail

Organised

Calm and professional

Job description

Lakeside Hotel & Spa on the Southern shores of Windermere (1 mile from Newby Bridge) is owned by Classic Lodges. We have 83 luxury bedrooms, fine dining restaurant, brasserie, pool, spa and conference suite ‘overlooking nothing but the lake’.

As a Night Porter, you will play a vital role in the smooth running and security of the hotel during the night. Acting as the main point of contact for guests outside of normal operating hours, you’ll help ensure our guests enjoy a safe, comfortable, and welcoming stay from arrival through to departure.

This varied position combines guest service, security, housekeeping support, and operational duties, making it ideal for someone who enjoys taking ownership, solving problems, and working independently.

Key Responsibilities:

• Welcoming late-arriving guests and assisting with check-ins and guest enquiries.
• Ensuring the safety and security of guests, colleagues, and hotel property throughout the night.
• Carrying out regular security and fire safety checks across the hotel.
• Assisting with guest requests promptly and professionally.
• Setting up conference and event spaces as required for the following day.
• Completing night cleaning duties in public areas and ensuring the hotel remains well presented.
• Supporting other hotel departments where required.
• Preparing the hotel for the morning team, including administrative and operational tasks.
• Reporting maintenance issues and ensuring they are logged appropriately.
• Maintaining high standards of guest service at all times.

What We’re Looking For:

We believe in recruiting for potential as well as experience. Our ideal candidate will have:

• A reliable, trustworthy, and professional individual.
• Excellent customer service and communication skills.
• The confidence to work independently and make decisions when required.
• A proactive approach with strong attention to detail.
• Good organisational and problem-solving skills.
• A calm and professional manner when dealing with guest requests or unexpected situations.
• Work overnight shifts, including weekends and bank holidays.
• Previous night porter experience is desirable but not essential, full training will be given.

Benefits that we offer

• Generous employee discounts, including 25% off food and drink, plus friends and family discounts
• Wellbeing support through our partnership with Hospitality Action, offering free, confidential advice and resources as well as retail discounts
• Free uniform for Front of House team members
• Complimentary meal on shift
• Monthly gratuities
• Employee of the Quarter, with a £100 award
• Long service awards, including an invitation to the Classic Lodges Awards Ceremony
• Complimentary use of pool and spa facilities
• Learning and development opportunities, including apprenticeships, structured training, and clear career pathways