Night Concierge: Safe Stays, Stellar Service

Voco St. Johns; Metropolitan Borough of Solihull; On-site; GBP 18,000 - 24,000; Full time

Benefits offered by this job

Discounts across retail

Leisure Club / Gym

Uniform provided

On-site parking

Meals on shift

Progression opportunities

Job summary

Voco St. Johns is seeking a dedicated Night Porter to cover night hours and ensure guest safety and satisfaction. The role emphasizes outstanding service, meticulous attention to detail, and seamless collaboration with the team to enhance guest experiences in a hotel setting.

Candidates should have excellent customer service abilities, enjoy working at night, and be comfortable with hotel tech. Flexible, self-motivated, and personable individuals are encouraged to apply.

Qualifications

• Excellent customer service skills
• Night-owl with willingness to work night shifts
• Comfort with using hotel tech systems
• Strong interpersonal and communication skills
• Meticulous attention to detail
• Calm under pressure and flexible

Responsibilities

• Maintain guest safety and cleanliness during night hours
• Provide outstanding service and build guest trust with the team
• Drive sales opportunities and maximize occupancy levels
• Ensure smooth night operations and guest satisfaction

Job description

Voco St. Johns is seeking a dedicated Night Porter to cover night hours and ensure guest safety and satisfaction. The role emphasizes outstanding service, meticulous attention to detail, and seamless collaboration with the team to enhance guest experiences in a hotel setting.

Candidates should have excellent customer service abilities, enjoy working at night, and be comfortable with hotel tech. Flexible, self-motivated, and personable individuals are encouraged to apply.