Night Concierge — Safe Front Desk Lead (Dundee)

The Salvation Army; Dundee; Sur place; GBP 18 000 - 24 000; Plein temps

Avantages offerts par ce poste

Night shift allowance

4 on 4 off shifts

Résumé du poste

The Salvation Army in Dundee seeks a vigilant Night Concierge to provide a warm first point of contact for residents, visitors and callers, handling enquiries and connecting people with the right support.

You will balance reception, administration, and safety duties, including room preparation, sign-ins, post distribution, and data entry, while upholding safeguarding and health and safety procedures.

Qualifications

• Experience delivering excellent customer service in busy front-office environments.
• Ability to follow processes and document accurately.
• Experience using Microsoft Office and databases.

Responsabilités

• Welcome residents and visitors, manage sign-in/sign-out, answer calls, and distribute post.
• Keep messages and handover logs, update resident information in Atlas.
• Assist housing admin, record rent payments and gather data.
• Carry out building checks, patrols, monitor CCTV, and report safety issues.
• Clean offices and communal areas, prepare vacant rooms, and report repairs.

Connaissances

Customer service

Front desk

CCTV monitoring

Health and safety

Microsoft Office

Formation

GCSE English and Maths (A-C)

Outils

Atlas database

Description du poste

The Salvation Army in Dundee seeks a vigilant Night Concierge to provide a warm first point of contact for residents, visitors and callers, handling enquiries and connecting people with the right support.

You will balance reception, administration, and safety duties, including room preparation, sign-ins, post distribution, and data entry, while upholding safeguarding and health and safety procedures.