Night Concierge & Safe-Access Lead (4 on/4 off) 10% Night Allowance

The Salvation Army; Dundee; On-site; GBP 12,000 - 21,000; Part time

Benefits offered by this job

Night shift allowance

Job summary

The Salvation Army in Dundee seeks a Night Concierge to provide a safe, welcoming space for residents experiencing homelessness with complex needs. You will be the first point of contact, handle enquiries, support housing administration, and perform building checks.

Working nights from 22:00 to 08:00 on a 4 nights on/4 nights off pattern, you will receive a 10% night workers allowance and join a dedicated team focused on safeguarding and responsive care.

Qualifications

• Experience delivering excellent customer service in a busy front‑office environment.
• Strong verbal and written communication with team working experience.
• Ability to follow processes and procedures accurately and meet objectives.
• Basic understanding of health and safety legislation and CCTV monitoring experience.
• Experience using Microsoft Office, email programs and databases.
• GCSE English and Maths at grades A-C or equivalent.
• Commitment to ongoing professional development.
• Ability and willingness to support The Salvation Army's Christian ethos.

Responsibilities

• Welcome residents and visitors, manage sign‑in/out, answer calls and distribute post.
• Log messages, handover reports and update resident information (Atlas).
• Support housing management admin and record rent payments.
• Conduct building checks and patrols, monitor CCTV, keep exits clear and health & safety records.
• Clean offices and communal areas, prepare vacant rooms and report maintenance issues (out‑of‑hours as needed).
• Follow safeguarding, data protection, health and safety, and equality & diversity procedures.

Skills

Customer service

Verbal & written communication

Teamwork

Process adherence

Health & safety knowledge

CCTV monitoring

MS Office / emails / databases

Education

GCSE English and Maths (A-C)

Tools

Atlas

Job description

The Salvation Army in Dundee seeks a Night Concierge to provide a safe, welcoming space for residents experiencing homelessness with complex needs. You will be the first point of contact, handle enquiries, support housing administration, and perform building checks.

Working nights from 22:00 to 08:00 on a 4 nights on/4 nights off pattern, you will receive a 10% night workers allowance and join a dedicated team focused on safeguarding and responsive care.