Night Concierge

The Salvation Army; Dundee; On-site; GBP 12,000 - 21,000; Part time

Benefits offered by this job

Night shift allowance

Job summary

The Salvation Army in Dundee seeks a Night Concierge to provide a safe, welcoming space for residents experiencing homelessness with complex needs. You will be the first point of contact, handle enquiries, support housing administration, and perform building checks.

Working nights from 22:00 to 08:00 on a 4 nights on/4 nights off pattern, you will receive a 10% night workers allowance and join a dedicated team focused on safeguarding and responsive care.

Qualifications

• Experience delivering excellent customer service in a busy front‑office environment.
• Strong verbal and written communication with team working experience.
• Ability to follow processes and procedures accurately and meet objectives.
• Basic understanding of health and safety legislation and CCTV monitoring experience.
• Experience using Microsoft Office, email programs and databases.
• GCSE English and Maths at grades A-C or equivalent.
• Commitment to ongoing professional development.
• Ability and willingness to support The Salvation Army's Christian ethos.

Responsibilities

• Welcome residents and visitors, manage sign‑in/out, answer calls and distribute post.
• Log messages, handover reports and update resident information (Atlas).
• Support housing management admin and record rent payments.
• Conduct building checks and patrols, monitor CCTV, keep exits clear and health & safety records.
• Clean offices and communal areas, prepare vacant rooms and report maintenance issues (out‑of‑hours as needed).
• Follow safeguarding, data protection, health and safety, and equality & diversity procedures.

Skills

Customer service

Verbal & written communication

Teamwork

Process adherence

Health & safety knowledge

CCTV monitoring

MS Office / emails / databases

Education

GCSE English and Maths (A-C)

Tools

Atlas

Job description

Working Pattern: 4 nights on and 4 nights off 10pm to 8am

Additional Salary information: 10% night workers allowance

Interview Date: To be confirmed

The Salvation Army in Dundee provides support for people who are experiencing homelessness and have multiple and complex needs. Our role is to provide a safe psychologically informed environment to stay and support individuals through a Harm Reduction approach, based on trauma informed practice

As a Night Concierge, you'll be more than a presence in the building, helping to create a safe, welcoming space where residents feel respected, valued, and able to access help when they need it. Working alongside the wider team, you will play a vital role in delivering a service that makes a real difference.

As a warm, professional first point of contact for residents, visitors and callers, you will handle enquiries and connect people with the right support when needed. This varied, hands‑on role combines reception and admin with building safety checks, cleaning and room preparation.

You will:

• Welcome residents and visitors, manage sign‑in and sign‑out procedures, answer calls and distribute post.
• Keep accurate messages, log books and handover reports, and update resident information on Atlas.
• Support housing management admin, gather data and accurately receive and record rent payments.
• Carry out building checks and patrols, monitor CCTV, keep exits clear and maintain health and safety records.
• Clean offices and communal areas, prepare vacant rooms and report maintenance issues, including emergency out‑of‑hours repairs.
• Follow safeguarding, data protection, health and safety, and equality and diversity procedures.

To succeed in this role, you will need:

• Experience of delivering excellent customer service in a busy front‑office environment.
• Good verbal and written communication skills and experience of working successfully in a team.
• The ability to follow processes and procedures accurately and meet your objectives.
• A basic understanding of health and safety legislation and experience of monitoring and managing CCTV systems.
• Experience of using Microsoft Office, email programmes and databases.
• GCSE English and Maths at grades A-C, or equivalent.
• A commitment to ongoing professional development.
• The ability and willingness to work within, be empathetic with and promote the Christian ethos and values of The Salvation Army's mission.

Appointment will be subject to:

• Satisfactory references
• PVG
• All new employees have to register with SSSC within 3 months of appointment.
• Health Assessment
• Evidence of your Right to Work in the UK in line with Home Office requirements. As we are not a licensed sponsor, applicants must already have the right to work in the UK. Details on how to prove your Right to Work can be found here.

The Salvation Army actively promote equality of opportunity for all with the right mix of talent, skills and potential, and we welcome applications from a wide range of candidates, including those with criminal records.

Please note that any Salvation Army employees who are under notice of redundancy and apply for this position will be given priority consideration.

We reserve the right to close this advert earlier if we feel that we have received sufficient applications.

Promoting equality in the workplace and as a disability confident leader scheme employer, we guarantee to interview all disabled applicants who meet all the minimum essential criteria for the vacancy.

Proud member of the Disability Confident employer scheme

Night Concierge

Company: The Salvation Army Salary: Not specified Hours: Part‑time Location: DD1 1NG Job type: Permanent Posting date: 5 Nov 2026 Closing date: 20 Nov 2026

Working Pattern: 4 nights on and 4 nights off 10pm to 8am

Additional Salary information: 10% night workers allowance

Interview Date: To be confirmed

The Salvation Army in Dundee provides support for people who are experiencing homelessness and have multiple and complex needs. Our role is to provide a safe psychologically informed environment to stay and support individuals through a Harm Reduction approach, based on trauma informed practice

As a Night Concierge, you'll be more than a presence in the building, helping to create a safe, welcoming space where residents feel respected, valued, and able to access help when they need it. Working alongside the wider team, you will play a vital role in delivering a service that makes a real difference.

As a warm, professional first point of contact for residents, visitors and callers, you will handle enquiries and connect people with the right support when needed. This varied, hands‑on role combines reception and admin with building safety checks, cleaning and room preparation.

You will:

• Welcome residents and visitors, manage sign‑in and sign‑out procedures, answer calls and distribute post.
• Keep accurate messages, log books and handover reports, and update resident information on Atlas.
• Support housing management admin, gather data and accurately receive and record rent payments.
• Carry out building checks and patrols, monitor CCTV, keep exits clear and maintain health and safety records.
• Clean offices and communal areas, prepare vacant rooms and report maintenance issues, including emergency out‑of‑hours repairs.
• Follow safeguarding, data protection, health and safety, and equality and diversity procedures.

To succeed in this role, you will need:

• Experience of delivering excellent customer service in a busy front‑office environment.
• Good verbal and written communication skills and experience of working successfully in a team.
• The ability to follow processes and procedures accurately and meet your objectives.
• A basic understanding of health and safety legislation and experience of monitoring and managing CCTV systems.
• Experience of using Microsoft Office, email programmes and databases.
• GCSE English and Maths at grades A-C, or equivalent.
• A commitment to ongoing professional development.
• The ability and willingness to work within, be empathetic with and promote the Christian ethos and values of The Salvation Army's mission.

Appointment will be subject to:

• Satisfactory references
• PVG
• All new employees have to register with SSSC within 3 months of appointment.
• Health Assessment
• Evidence of your Right to Work in the UK in line with Home Office requirements. As we are not a licensed sponsor, applicants must already have the right to work in the UK. Details on how to prove your Right to Work can be found here.

The Salvation Army actively promote equality of opportunity for all with the right mix of talent, skills and potential, and we welcome applications from a wide range of candidates, including those with criminal records.

Please note that any Salvation Army employees who are under notice of redundancy and apply for this position will be given priority consideration.

We reserve the right to close this advert earlier if we feel that we have received sufficient applications.

Promoting equality in the workplace and as a disability confident leader scheme employer, we guarantee to interview all disabled applicants who meet all the minimum essential criteria for the vacancy.

Proud member of the Disability Confident employer scheme

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