Night Concierge & Guest Experience Host

Soho House & Co; Chipping Norton; On-site; GBP 18,000 - 25,000; Full time

Benefits offered by this job

Weekly Pay

Team meal on shift

Soho Friends Membership

50% Staff Discount on Food & Drink

Staff Room Rates

Health Cash Plan

Job summary

Soho House is seeking an experienced Night Porter to ensure guests and members receive exceptional service from arrival to departure. You will handle luggage, escort guests, and support Front of House, with a focus on a warm welcome and seamless experience.

The position requires a flexible, communicative team player who can work evenings and weekends, and hold a valid full driving licence (over 21 due to insurance).

Qualifications

• Experience in porter/hospitality or guest-facing role preferred.
• Excellent host service and guest experience mindset.
• Willingness to work flexible hours, including weekends and public holidays.

Responsibilities

• Welcome guests and assist with luggage on arrival and departure.
• Escort guests to rooms and provide a warm introduction to the House.
• Support Front of House with guest requests and general assistance.
• Maintain cleanliness and organisation of luggage and vehicles.
• Assist with deliveries, room moves, and internal requests as needed.
• Conduct regular checks of public areas and report hazards.
• Support other departments during busy periods to ensure smooth operations.
• Represent Soho House standards, values, and service style.

Skills

Good communication

Team player

Flexible hours

Punctuality

Job description

Soho House is seeking an experienced Night Porter to ensure guests and members receive exceptional service from arrival to departure. You will handle luggage, escort guests, and support Front of House, with a focus on a warm welcome and seamless experience.

The position requires a flexible, communicative team player who can work evenings and weekends, and hold a valid full driving licence (over 21 due to insurance).