Hotel Front Desk & Guest Experience Pro – Part-Time

Firmdale Hotels; Greater London; Hybrid; GBP 22,000 - 24,000; Part time

Benefits offered by this job

Competitive pay £16–£17.50/hour (incl.

Health cash plan

Complimentary meals on shift

Flexible scheduling

Overtime on Bank Holidays

Enhanced holiday allowance

Fully funded English lessons

Refer a friend bonus

Job summary

Firmdale Hotels is seeking a Part-time Receptionist for Number Sixteen Hotel in London. You will be the welcoming face and voice, delivering outstanding service during a 24-hour per week schedule.

Responsibilities include greeting guests, checking in/out, addressing inquiries, and supporting the front office to ensure smooth operations. The role emphasizes guest satisfaction, presentation, and adaptability in a dynamic hotel environment, with opportunities for growth and involvement in exclusive

Qualifications

• Passion for hospitality and a genuine desire to exceed guest expectations.
• Strong communication skills and the ability to engage with guests from diverse backgrounds.
• Exceptional organisational skills and meticulous attention to detail.
• A positive attitude and the ability to thrive in a fast-paced, team-oriented environment.
• Previous experience in a similar role is essential.

Responsibilities

• Greeting guests with warmth and professionalism, creating a positive first impression.
• Handling check-ins and check-outs efficiently, with attention to detail.
• Responding to guest inquiries promptly and accurately, in person, over the phone, or via email.
• Assisting guests with special requests and providing information about hotel facilities and local attractions.
• Collaborating with the front office team to ensure seamless operations and guest satisfaction.
• Upholding impeccable standards of presentation and professionalism.

Skills

Hospitality mindset

Communication skills

Organisational skills

Positive attitude

Experience in similar role

Job description

Firmdale Hotels is seeking a Part-time Receptionist for Number Sixteen Hotel in London. You will be the welcoming face and voice, delivering outstanding service during a 24-hour per week schedule.

Responsibilities include greeting guests, checking in/out, addressing inquiries, and supporting the front office to ensure smooth operations. The role emphasizes guest satisfaction, presentation, and adaptability in a dynamic hotel environment, with opportunities for growth and involvement in exclusive