Night Concierge & Guest Experience Host

Focus Hotels Management Limited; Derry/Londonderry; On-site; GBP 18,000 - 24,000; Full time

Job summary

Holiday Inn Express, Derry, nestled in the heart of Northern Ireland, is seeking a dedicated night-shift team member to greet guests warmly and ensure the hotel is secure and well presented overnight. You’ll conduct floor safety checks, assist with cleaning of public areas, manage check-in/out using the PMS system, handle newspaper delivery, and support conference room setup.

This role requires a friendly, self-motivated individual with flexibility for nights and weekends, plus adherence to

Qualifications

• Experience in hotel or accommodation services.
• Able to work in a fast-paced environment.
• Independent and self-motivated to complete tasks.
• Flexible nights/weekends including weekends.

Responsibilities

• Greet guests warmly and provide excellent service.
• Charge revenue accurately and keep keys secure.
• Perform morning call service as required.
• Order and deliver newspapers.
• Assist with cleaning public areas and function rooms.
• Serve drinks and light refreshments at night.
• Complete checks and bills per standards.
• Check in/check out guests using the PMS system.
• Anticipate and respond to guest needs to improve satisfaction.
• Prepare conference/board rooms per sheets.
• Keep corridors clear; report fire safety concerns.
• Conduct a minimum of 3 floor safety checks at night and report incidents.
• Be aware of Alcohol Licensing Laws in England and Scotland.
• Attend H&S, Fire and Food Safety Training as directed.

Skills

Friendly attitude

Team player

Customer service

Flexibility for night shifts

Tools

PMS system

Job description

Holiday Inn Express, Derry, nestled in the heart of Northern Ireland, is seeking a dedicated night-shift team member to greet guests warmly and ensure the hotel is secure and well presented overnight. You’ll conduct floor safety checks, assist with cleaning of public areas, manage check-in/out using the PMS system, handle newspaper delivery, and support conference room setup.

This role requires a friendly, self-motivated individual with flexibility for nights and weekends, plus adherence to