Breakfast Assistant

Focus Hotels Management Limited; Derry/Londonderry; On-site; GBP 18,000 - 24,000; Full time

Benefits offered by this job

Competitive salary

Excellent ongoing support, training &

28 days holiday including Bank Holiday

Job summary

Holiday Inn Express, Derry is seeking a guest-focused team member for our Bar and Restaurant, delivering outstanding service and maintaining high standards of presentation and cleanliness. You will be part of a fast-paced hospitality team, ensuring guest wellbeing and accurate order handling in a welcoming environment.

The role emphasizes strong customer service, teamwork and a genuine interest in hospitality, with support from day one and opportunities for ongoing training and development.

Qualifications

• Warm, friendly personality and welcoming attitude.
• Strong commitment to delivering high levels of customer service.
• Good teamwork skills and a positive, fun work environment.
• Genuine interest in hospitality and guest satisfaction.
• Ability to work under pressure in a fast-paced environment with support from day one.

Responsibilities

• Serve and ensure the wellbeing of our guests in the Bar and Restaurant.
• Complete all preparation and service to the highest standards per Restaurant Manager.
• Set up and close the Restaurant.
• Take orders accurately and ensure timely delivery.
• Support the team in running service efficiently.
• Maintain high standard of presentation for each section.
• Serve guests to the highest standard while meeting expectations.
• Maintain mise en place and rotate stock.
• Minimise waste and utilise all stock.
• Report faults or defects promptly.
• Maintain restaurant and back-of-house cleanliness and hygiene.
• Keep uniform correctly dressed and professional with other departments.

Skills

Warm personality

Customer service

Teamwork

Hospitality mindset

Under pressure

Job description

Who are we

The Holiday Inn Express, Derry, nestled in the heart of Northern Ireland, a short stroll from the historic 17th Century Walled city is a bustling hub of hospitality. Boasting 158 modern accommodations, our hotel is situated amidst the vibrant cultural tapestry and breath taking landscapes of Derry. As part of the esteemed Holiday Inn brand, we are dedicated to providing exceptional service and unforgettable experiences to our guests. Whether it's for business, leisure, or a special occasion, our hotel offers the perfect retreat in this picturesque city.

Role Responsibilities

You’ll be responsible for serving and ensuring the wellbeing of our guests within the Bar and Restaurant. You will complete all preparation and service of the Restaurant to the highest standards and in keeping with the specifications and systems set by the Restaurant Manager to keep our service consistent.

• To be responsible for the service and wellbeing of our guests.
• To assist in the set up and closedown of the Restaurant.
• Ensure all orders are taken accurately and items are received in a timely manner.
• To support the team in ensuring the efficient, and effective running of the service.
• Ensure that the preparation and presentation of each section is of a high standard, and is in line with the standards set.
• Serve guests to the highest standard whilst keeping the guests expectations at the forefront of your mind.
• To keep your mise en place levels up to the required level whilst rotating stock.
• Be mindful of waste, always seek help to utilise all stock and minimise waste.
• Report any faults or defects as you see them.
• Maintain a high standard of Restaurant and back of house cleanliness and hygiene practices.
• Ensure that you are correctly dressed in your uniform.
• Maintain a professional working relationship with all departments in the hotel.

Key Requirements

• A warm and friendly personality
• Commitment to delivering high levels of customer service
• Good teamwork skills - we want work to be fun for all of our employees
• Have a genuine interest in providing hospitality to our customers
• To be able to work well under pressure, Hospitality is very fast paced but don't worry you'll be supported from day one and you'll be just as quick at adapting to your new role

Benefits

• Competitive salary
• Excellent on-going support, training and development
• 28 days holiday including Bank Holidays per annum
• Stakeholder Pension entitlement
• Discounted hotel room rates for you, your friends and family
• On-going incentives and rewards
• Meals on duty