Night Porter

Focus Hotels Management Limited; Derry/Londonderry; On-site; GBP 18,000 - 24,000; Full time

Job summary

Holiday Inn Express, Derry, nestled in the heart of Northern Ireland, is seeking a dedicated night-shift team member to greet guests warmly and ensure the hotel is secure and well presented overnight. You’ll conduct floor safety checks, assist with cleaning of public areas, manage check-in/out using the PMS system, handle newspaper delivery, and support conference room setup.

This role requires a friendly, self-motivated individual with flexibility for nights and weekends, plus adherence to

Qualifications

• Experience in hotel or accommodation services.
• Able to work in a fast-paced environment.
• Independent and self-motivated to complete tasks.
• Flexible nights/weekends including weekends.

Responsibilities

• Greet guests warmly and provide excellent service.
• Charge revenue accurately and keep keys secure.
• Perform morning call service as required.
• Order and deliver newspapers.
• Assist with cleaning public areas and function rooms.
• Serve drinks and light refreshments at night.
• Complete checks and bills per standards.
• Check in/check out guests using the PMS system.
• Anticipate and respond to guest needs to improve satisfaction.
• Prepare conference/board rooms per sheets.
• Keep corridors clear; report fire safety concerns.
• Conduct a minimum of 3 floor safety checks at night and report incidents.
• Be aware of Alcohol Licensing Laws in England and Scotland.
• Attend H&S, Fire and Food Safety Training as directed.

Skills

Friendly attitude

Team player

Customer service

Flexibility for night shifts

Tools

PMS system

Job description

Who are we

The Holiday Inn Express, Derry, nestled in the heart of Northern Ireland, a short stroll from the historic 17th Century Walled city is a bustling hub of hospitality. Boasting 183 modern accommodations, our hotel is situated amidst the vibrant cultural tapestry and breath taking landscapes of Derry. As part of the esteemed Holiday Inn brand, we are dedicated to providing exceptional service and unforgettable experiences to our guests. Whether it's for business, leisure, or a special occasion, our hotel offers the perfect retreat in this picturesque city.

Role Responsibilities

You’ll be the first impression providing guests and visitors with a warm welcome and great service whilst ensuring the hotel is kept safe and secure overnight. You will have a forward thinking approach and be a team player, going the extra mile to ensure the hotel is perfectly presented ready for our guests in the morning.

• To establish a friendly and helpful attitude to all guests and staff and deal with any reasonable requests from guests in a professional, timely manner.
• Ensure all revenue is correctly charged and monies & keys are all securely kept at all times.
• Carry out timely and efficient morning call service as required.
• Order newspapers and deliver where necessary.
• Support with the cleaning of all public areas, bars and function rooms as requested, removal of room service trays from bedroom corridors as necessary.
• Service of drinks and light refreshments during the night according to guest requests.
• To ensure all documentation, i.e. checks/bills are completed as necessary and carried out as per the hotel and company standards.
• To be able to check in/check out guests using the PMS system.
• To strive and anticipate customer needs whenever possible and react to these to enhance customer satisfaction.
• Preparation of conference/board rooms as per function sheets and company brand standards.
• Ensure all corridors are clear; fire extinguishers are present and accessible and fire doors are secure, reporting any concerns immediately to the Duty Manager or Senior Manager on site.
• Conduct a minimum of 3 floor safety checks during the night ensuring all incidents, accidents or injuries which occur on the premises are logged and reported to the Duty Manager immediately.
• To be aware of and comply with the Alcohol Licensing Laws in England and Scotland (where applicable)
• Must attend all H&S, Fire and Food Safety Training as directed by your Line Manager

Key Requirements

• To have worked in a hotel or accommodation services business.
• To be able to work in a fast-paced environment and to enjoy it
• To be able to work independently, being self-motivated to complete the tasks.
• Flexibility- to enjoy working night shifts, seeing the operation on different days of the week including the weekends.