Night Concierge & Guest Experience Champion

Hilton Belfast; Belfast City District; On-site; GBP 24,000 - 30,000; Full time

Benefits offered by this job

Worldwide discounts

Hotel discounts

Holiday entitlement 28-33 days

Employee assistance line

Wagestream access

Referral bonus

Free meals on shift

Career progression

Job summary

Hilton Belfast is seeking a dedicated Night Porter to join the overnight team, delivering courteous, high-quality service to guests during the night shifts. Reporting to the Night Manager, you will help maintain hotel operations, support other departments for the next day setup, and uphold the brand's standards of hospitality in a fast-paced environment.

The role requires a night-owl mindset, excellent communication, and a proactive, guest-centric approach.

Qualifications

• Passion for hospitality and guest service.
• Able to work independently with minimal supervision.
• Comfortable working night shifts.

Responsibilities

• Greet guests warmly and provide efficient service at night.
• Assist in front desk tasks and support other departments for next day setup.
• Conduct night audits and safety checks.
• Promote Hilton and Axiom Hospitality values.

Skills

Night shift experience

Customer service

Communication skills

Team player

Flexible

Job description

Hilton Belfast is seeking a dedicated Night Porter to join the overnight team, delivering courteous, high-quality service to guests during the night shifts. Reporting to the Night Manager, you will help maintain hotel operations, support other departments for the next day setup, and uphold the brand's standards of hospitality in a fast-paced environment.

The role requires a night-owl mindset, excellent communication, and a proactive, guest-centric approach.