Night Porter

Woolley Grange Hotel Limited; Bradford-on-Avon; On-site; GBP 17,000 - 21,000; Full time

Benefits offered by this job

Birthday day off

Early Pay

Cycle to work

Health & wellbeing service

Life Assurance

Maternity/Paternity packages

Volunteer day

Employee discounts

Discounted stays

50% off F&B & Spa

Job summary

Woolley Grange Hotel Limited invites applications for a Night Porter. This permanent, 32‑hour/week position offers an hourly rate of £13.28 plus generous service charge and benefits.

The role emphasizes guest safety, evening and night operations, and high standards of hospitality across reception and public areas. Join a renowned Wiltshire retreat within Luxury Family Hotels where training is provided and a supportive team environment is prioritised.

Qualifications

• Previous experience in a similar role or hospitality background is preferred.
• Engaging personality with a passion for hospitality and great service.
• Ability to interact with all guests including children.
• Problem solvers who stay calm and handle emergencies.
• Basic computer skills and accurate numeracy.

Responsibilities

• Oversee the hotel from sundown to sunrise, ensuring safety and guest well‑being.
• Assist guests with check‑ins, enquiries and comfort during the night.
• Maintain brand standards in reception and public areas.
• Collaborate with the team to manage guest experience and concierge services.
• Demonstrate health and safety awareness and remain calm in challenging situations.

Skills

Hospitality experience

Guest service

Problem solving

Numeracy

Night shifts

Team player

Tools

POS systems

Job description

Contract: Permanent
Salary: £13.28 per hour plus generous service charge and great benefits

About Us: Woolley Grange

part of Luxury Family Hotels, has just reopened it's doors following a beautiful refurbishment. Join our team as a Night Porter and help shape the next chapter of this much-loved Wiltshire retreat.

Role overview

As a Night Porter, you will play a crucial role in ensuring the smooth operation of the hotel during the night hours. This position requires a responsible and proactive individual who is committed to maintaining the highest standards of service and security for our guests.

This is a permanent position at 32 hours per week, with an hourly rate of £13.28 per hour, plus generous service charge.

Key Responsibilities

• Oversee the running of the hotel from sundown to sunrise: ensuring the safety, security, and well-being of all our lovely guests.
• Guest Assistance: Provide assistance to guests during the night, including check-ins, handling guest enquiries, and ensuring their comfort and satisfaction.
• Maintaining the brand standards of our reception and public areas:keeping areas tidy and presentable.
• Work as part of a motivated team:this is a hands-on role managing the guest experience, giving concierge service.
• An understanding of health and safety:as well as the ability to keep calm in challenging circumstances

To succeed in this role, we are looking for someone who has:

• Previous experience in a similar role or hospitality background is preferred.
• An engaging personality, with a passion for hospitality who can provide great service to our guests.
• The ability to interact and engage with all guests including children.
• Problem solvers - a person who can answer guest questions and looks for solutions, with the ability to handle emergency situations calmly and efficiently.
• Basic computer skills and accurate numeracy- along with honesty and good judgements.
• Availability to work night shifts and weekends.

Why work with us?

• Training and development is central to life at LFH, it’s something we truly value. We are proudly certified by the Institute of Hospitality and support our teams’ development through partnerships with award-winning, hospitality specific apprenticeship providers.
• An extra day’s holiday for your birthday
• EarlyPay – Need to access some of your monthly salary a little early sometimes? No problem!
• Cycle to work scheme
• Help@Hand – Our online health and wellbeing service – Get same day remote GP appointments, Mental Health support and Physiotherapy on us.
• Life Assurance Benefit for peace of mind for your loved ones.
• Enhanced Maternity and Paternity packages
• Want to give back but never have the time? We will give you a paid day off for any volunteering or fundraising you would like to get involved in once a year
• The LFH Benefit Hub – Easily accessible employee discount platform for you to take advantage of at your favourite high street and online retailers
• 50% off Food and Beverage and the Spa across Luxury Family Hotels.
• Incredible discounted hotel stays for you, friends and family

Please ensure you check the hotel location as some of our hotels are hidden away and you will have to use your own transport to locate us!

Who are LFH?

Woolley Grange is entering an exciting new chapter. Nestled in the heart of beautiful Wiltshire, this much-loved Jacobean manor has recently undergone an extensive and thoughtful refurbishment. Every detail has been designed to honour its rich heritage while introducing a refreshed sense of warmth and charm.

As part of the Luxury Family Hotels collection, Woolley Grange continues to create truly memorable experiences for every member of the family. We’re now looking for passionate and dedicated individuals to join us at this inspiring moment and play a key role in shaping the next chapter of one of Wiltshire’s most distinctive family hotels.

Here at LFH we are an equal opportunities employer and strive to create a diverse and accessible workplace for all. We believe in a culture and inclusive team member experience that values people from all backgrounds, race and religions. We respect, value and embrace diversity and ensure everyone is recognised and respected, we celebrate our differences.