Night Concierge - Front Desk for Lifehouse Housing Support

The Salvation Army; Lancashire; On-site; GBP 21,000 - 25,000; Full time

Benefits offered by this job

Night shift allowance

4-on/4-off rota

Job summary

The Salvation Army seeks a Receptionist (Concierge) for Lifehouse, Bramwell House, a 51-bed residential centre for adults 18+ experiencing homelessness. You will be the first point of contact, handling front of house, queries, sign-ins, and referrals while upholding our values and safeguarding policies.

This fixed-term role runs 40 hours per week on a 4-on/4-off rota, including weekends and bank holidays, with a 10% night shift allowance.

Qualifications

• Experience in front-line reception or customer service.
• Comfortable handling confidential information and cash transactions.
• Experience supporting vulnerable groups or in a social care setting.

Responsibilities

• Manage front of house and sign-in/out for visitors and clients.
• Handle incoming telephone calls and respond to queries professionally.
• Maintain Health and Safety checks and ensure safe environment.
• Handle cash with proper record-keeping.
• Operate CCTV after training following policy.
• Work as part of the team to support Bramwell House residents.

Skills

Front of house

Communication skills

Vulnerable client experience

Job description

The Salvation Army seeks a Receptionist (Concierge) for Lifehouse, Bramwell House, a 51-bed residential centre for adults 18+ experiencing homelessness. You will be the first point of contact, handling front of house, queries, sign-ins, and referrals while upholding our values and safeguarding policies.

This fixed-term role runs 40 hours per week on a 4-on/4-off rota, including weekends and bank holidays, with a 10% night shift allowance.