Night Concierge — Build Trust, Ensure Safe Housing

Salvation Army Housing Association (saha); Tudhoe; On-site; GBP 25,000 - 30,000; Full time

Benefits offered by this job

26 days annual leave

Healthcare Cash Back Plan

Matched pension scheme

Enhanced family leave

Season ticket loans

Wellbeing support

Career development support

Job summary

Salvation Army Homes is seeking a Night Concierge for the Newhaven Foyer, a supported housing service. The role focuses on safety, building trust with residents, and providing accurate information about the service and community resources.

You will work waking nights, possibly lone working, and participate in training and development. The package includes a competitive benefits scheme and opportunities to contribute to service KPIs.

Qualifications

• Be a confident and capable communicator, not fazed by difficult situations.
• Be able to build trusting, professional relationships and have a high level of resilience.
• Take an asset-based approach to empowering people to develop their skills, strengths and talents.
• Have good knowledge or experience of working with homeless people, and / or supporting vulnerable people or groups.
• Understand, or be willing to learn about, community resources and organisations that can support our residents.

Responsibilities

• Taking a relational approach in your role, building trust with residents and offering guidance to help ensure their safety, as well as the safety of the building.
• Acquiring and providing up to date and accurate information relating to clients and the service.
• Undertaking any necessary training/personal development identified by your Line Manager.
• Contributing to the Key Performance Indicators set for Self, Scheme, and the wider association.

Job description

Salvation Army Homes is seeking a Night Concierge for the Newhaven Foyer, a supported housing service. The role focuses on safety, building trust with residents, and providing accurate information about the service and community resources.

You will work waking nights, possibly lone working, and participate in training and development. The package includes a competitive benefits scheme and opportunities to contribute to service KPIs.