London Night Concierge: Resident Experience Lead

urbanest; Greater London; On-site; GBP 32,010; Full time

Benefits offered by this job

Travel & Cycle to Work Loans

Wellnest Wellbeing Programme

Enhanced Maternity & Paternity Leave

Health & Wellbeing Support

Generous Company Pension Contributions

Free Eyecare Vouchers

Life Assurance Policy

Team Events & Staff Parties

Long Service Awards

Employee Assistance Programme

Training & Development Programme

Perkbox Discounts

Half-Price Gym Membership

Job summary

A leading student accommodation provider in London seeks a dedicated Night Concierge to deliver exceptional service and ensure a safe, clean living environment for residents. In this role, you will manage resident concerns, assist with property maintenance, and maintain safety protocols. The position requires 12-hour night shifts on a fixed rota. Benefits include competitive salary and comprehensive wellbeing support. Join a vibrant team and make a positive impact in student living.

Qualifications

• Strong customer service skills with a proactive, solution-focused attitude.
• Ability to manage multiple tasks efficiently while maintaining attention to detail.
• Team player who works closely with colleagues across teams to deliver top-quality service.

Responsibilities

• Serve as the first point of contact for residents and guests, offering exceptional service and support.
• Assist with checking flats for hygiene and cleanliness.
• Help maintain a safe, enjoyable property for all residents.

Skills

Strong customer service skills

Ability to manage multiple tasks

Team player

Knowledge of Health & Safety procedures

Experience working 12 hour night shifts

Job description

A leading student accommodation provider in London seeks a dedicated Night Concierge to deliver exceptional service and ensure a safe, clean living environment for residents. In this role, you will manage resident concerns, assist with property maintenance, and maintain safety protocols. The position requires 12-hour night shifts on a fixed rota. Benefits include competitive salary and comprehensive wellbeing support. Join a vibrant team and make a positive impact in student living.