London Night Concierge: Resident Experience Lead

urbanest

Greater London

On-site

GBP 32,010

Full time

14 days+
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Benefits offered by this job

Travel & Cycle to Work Loans
Wellnest Wellbeing Programme
Enhanced Maternity & Paternity Leave
Health & Wellbeing Support
Generous Company Pension Contributions
Free Eyecare Vouchers
Life Assurance Policy
Team Events & Staff Parties
Long Service Awards
Employee Assistance Programme
Training & Development Programme
Perkbox Discounts
Half-Price Gym Membership

Job summary

A leading student accommodation provider in London seeks a dedicated Night Concierge to deliver exceptional service and ensure a safe, clean living environment for residents. In this role, you will manage resident concerns, assist with property maintenance, and maintain safety protocols. The position requires 12-hour night shifts on a fixed rota. Benefits include competitive salary and comprehensive wellbeing support. Join a vibrant team and make a positive impact in student living.

Qualifications

  • Strong customer service skills with a proactive, solution-focused attitude.
  • Ability to manage multiple tasks efficiently while maintaining attention to detail.
  • Team player who works closely with colleagues across teams to deliver top-quality service.

Responsibilities

  • Serve as the first point of contact for residents and guests, offering exceptional service and support.
  • Assist with checking flats for hygiene and cleanliness.
  • Help maintain a safe, enjoyable property for all residents.

Skills

Strong customer service skills
Ability to manage multiple tasks
Team player
Knowledge of Health & Safety procedures
Experience working 12 hour night shifts

Job description

A leading student accommodation provider in London seeks a dedicated Night Concierge to deliver exceptional service and ensure a safe, clean living environment for residents. In this role, you will manage resident concerns, assist with property maintenance, and maintain safety protocols. The position requires 12-hour night shifts on a fixed rota. Benefits include competitive salary and comprehensive wellbeing support. Join a vibrant team and make a positive impact in student living.
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