Evening Concierge – Resident Experience Lead

Places for People; Slough; On-site; GBP 15,000 - 18,000; Part time

Benefits offered by this job

25 days holiday

Healthcare cashback plan

Pension scheme matched up to 7%

Life assurance 4x annual salary

Our Place Rewards discounts

Job summary

Residential Management Group (RMG) at Horlicks Quarter, Slough, seeks an Evening Concierge to welcome residents and guests, deliver outstanding service, and maintain a safe, pleasant living environment. This part-time role runs 7pm–12am on a 4-on, 4-off cycle.

You will conduct building checks, monitor CCTV, manage visitor access and deliveries, log keys, and assist with maintenance issues, while staying calm, courteous, and well-presented under pressure.

Qualifications

• Customer service experience in a residential or hospitality setting.
• Strong communication and problem-solving abilities.
• Ability to stay calm and professional under pressure.

Responsibilities

• Provide a warm, professional welcome to residents and guests.
• Conduct regular building checks; keep communal areas clean and secure.
• Handle queries, complaints, and emergencies with courtesy.
• Monitor CCTV and manage visitor access.
• Manage deliveries and post in line with procedures.
• Issue and log keys responsibly.
• Proactively address cleaning and maintenance issues.
• Ensure bikes are stored correctly and address unattended bikes.

Skills

Customer service

Communication

Calm under pressure

Organisational skills

Punctual & well-presented

Initiative & workload prioritisation

Handling complaints

Education

SIA licence

CCTV qualification

Job description

Residential Management Group (RMG) at Horlicks Quarter, Slough, seeks an Evening Concierge to welcome residents and guests, deliver outstanding service, and maintain a safe, pleasant living environment. This part-time role runs 7pm–12am on a 4-on, 4-off cycle.

You will conduct building checks, monitor CCTV, manage visitor access and deliveries, log keys, and assist with maintenance issues, while staying calm, courteous, and well-presented under pressure.