Night Concierge & Building Security – 4on/4off

Scape; Greater London; On-site; GBP 17,000 - 19,000; Full time

Benefits offered by this job

Access to onsite gyms

Cycle to Work & Tech Scheme

Pension scheme

Team socials

Job summary

SCAPE Canada Water is seeking a Night Porter to join our on-site team. You will welcome students and guests, keep entrances secure after hours, follow health and safety procedures, and support general building upkeep and housekeeping tasks.

Responsibilities include raising maintenance requests, logging incidents, handling inquiries with Residence Manager support, and processing post and parcels. You must remain awake and alert during the 8pm–7am shift, across Scape sites as needed.

Qualifications

• Organised, flexible and dedicated.
• Professional phone, email and personal communications manner.
• Dependable, enthusiastic and works well within a team.
• Competent with Microsoft Office and learning new systems.
• Flexible in working locations, happy to work across Scape sites.
• SIA Licence an advantage.

Responsibilities

• Providing a knowledgeable and friendly welcome to all students and guests whether in person or over the phone.
• Ensuring that the building entrances/exits are secure out of hours to prevent unauthorised access.
• Understanding and following our health and safety policy, operational procedures, risk assessments and method statements.
• Assisting with the general upkeep of the building carrying out some general housekeeping tasks.
• Raising maintenance requests for students and identifying general building maintenance.
• Reporting incidents and accidents to your Line Manager.
• Responding to and logging enquiries, working with your Residence Manager where needed.
• Handling and logging complaints professionally and compassionately, escalating them to the Residence Manager for resolution.
• Handling post and parcels for our students efficiently and carefully, logging all signed for deliveries.
• There is a requirement to remain awake and alert throughout your shift.

Skills

Organised

Flexible

Professional communication

Team player

Microsoft Office

Tools

SIA Licence

Job description

SCAPE Canada Water is seeking a Night Porter to join our on-site team. You will welcome students and guests, keep entrances secure after hours, follow health and safety procedures, and support general building upkeep and housekeeping tasks.

Responsibilities include raising maintenance requests, logging incidents, handling inquiries with Residence Manager support, and processing post and parcels. You must remain awake and alert during the 8pm–7am shift, across Scape sites as needed.