Night Concierge

Pinnacle Property Management Ltd; Greater London; On-site; GBP 24,000 - 32,000; Full time

Job summary

Rendall & Rittner is seeking a Night Concierge for Ebury Apartments in London. The role focuses on resident and guest experience, safety, and smooth operations across a 11-storey development of 47 units near Pimlico.

The position offers a permanent contract with a 4-on/4-off night schedule (19:00–07:00) and a £28,000 annual salary. Benefits include company training, holiday allowance, and access to employee programs.

Qualifications

• Experience in customer service
• Ability to manage complaints
• Strong communication and interpersonal skills

Responsibilities

• Create a positive, safe environment for residents, guests and team.
• Provide excellent customer service and lead, engage, inspire others.
• Proactively drive development performance.
• Handle feedback effectively and be the main point of contact.
• Support the team and build strong relations with residents and contractors.
• Deliver great service, manage complaints, work safely, thrive in a team.

Skills

Customer service

Leadership

Communication

Job description

Exciting Opportunity Alert! Join Rendall & Rittner as a Night Concierge!

Are you looking for a rewarding challenge? Rendall & Rittner, an acclaimed Residential Leasehold Property Management company, is on the lookout for a Night Concierge. This is an incredible career opportunity with a fantastic package.

Position:

Night Concierge

Location:

Ebury Apartments, 1B Sutherland Street, London, SW1V 4BF

Working Hours:

4 days on, 4 days off 1900-0700

Salary:

£28,000 per annum

Contract:

A permanent position that offers stability and room for growth.

Why Rendall & Rittner

• Award-Winning: Join an established and celebrated company known for delivering first-class property management services.
• Career Growth: At Rendall & Rittner, we invest in your professional development with fully funded training programs.
• Perks Galore: Enjoy exclusive savings on entertainment, travel, dining, shopping, health, and fitness.
• Competitive Compensation: Get rewarded with a competitive salary and discretionary bonuses.
• Time Off: Enjoy 16 days of holiday plus national holidays.
• Earn More: Optional overtime available across the Rendall & Rittner portfolio through our in-house ‘TSS’ temp team.
• Professional Attire: A team uniform is provided to ensure a polished and consistent appearance.
• Team Spirit: Be part of a collaborative work environment, where your team and relationships matter.
• Pension Plan: Secure your future with the Rendall & Rittner Pension scheme.
• Extra Support: Access Employee Assistance Programs (EAP) to help with family, health, financial, and work-related matters.

Development Details

This role will be based at a residential development located in Pimlico. The development consists of 47 residential apartments over 11 storeys, is located close to Pimlico Underground Station and is within walking distance of both Buckingham Palace and Hyde Park.

Key Responsibilities And Requirements

As a Concierge at Rendall & Rittner, you will:

• Passionate about creating a positive and safe environment for residents, guests, and the team.
• Expert in customer service, using this expertise to lead, engage, and inspire others.
• Proactive in seeking opportunities to drive the performance of the development.
• Skilled in handling feedback effectively in the moment, serving as the main point of contact for all queries.
• Values and supports the team, building strong working relationships with residents, guests, and external contractors.
• Has a track record of delivering great customer service, managing complaints, working safely, and thriving in a team environment.