Reception and Club Host

Rendall & Rittner; Greater London; On-site; GBP 29,000 - 36,000; Full time

Benefits offered by this job

24 Days Including Bank Holidays

Pension scheme

Employee assistance programme

Employee referral scheme

Team uniform

Fully funded training and development

Job summary

Rendall & Rittner in Chelsea Barracks, Belgravia, is seeking a Reception and Club Host to greet residents and guests, manage enquiries and bookings for amenities, and uphold a polished, luxury front‑of‑house experience.

You will work closely with concierge, valet and security to deliver seamless daily operations, set up lounges and amenities to brand standards, and ensure privacy and discretion in every interaction.

Qualifications

• Front‑of‑house or reception experience in luxury settings.
• Experience managing amenity or spa/fitness bookings.
• Ability to handle cashless transactions and use booking CRM systems.

Responsibilities

• Greet residents and guests; manage enquiries and bookings for amenities.
• Coordinate with concierge, valet and security to ensure smooth daily operations.
• Set up lounges, business suites and pool/fitness areas to a luxury standard.
• Maintain accurate incident logs, handovers and resident feedback.

Skills

Front-of-house

Customer service

Hospitality

Flexibility

Shift work

Tools

Booking systems

CRM systems

Property management systems

Job description

• 2 days (07:00–19:00), followed by 2 days (09:00–21:00), then 4 days off.

Role Overview / Development Details

You will be the welcoming face of a world-class residential setting in Belgravia, where elegant architecture frames beautifully landscaped gardens. The development offers residents a calm, club-like environment with round-the-clock concierge, valet parking and exceptional amenities, including a spa, pool, fitness centre and business suites.

RECEPTION AND CLUB HOST

• Rendall & Rittner
• £32,500
• Chelsea Barracks
• 2 days (07:00–19:00), followed by 2 days (09:00–21:00), then 4 days off.

Role Overview / Development Details

You will be the welcoming face of a world-class residential setting in Belgravia, where elegant architecture frames beautifully landscaped gardens. The development offers residents a calm, club-like environment with round-the-clock concierge, valet parking and exceptional amenities, including a spa, pool, fitness centre and business suites. Set just a short walk from Sloane Square and Knightsbridge, with Victoria station within easy reach, this is a refined, service-driven environment. You will help create memorable everyday experiences for discerning residents and their guests, ensuring every interaction feels seamless, personal and polished.

ROLE EXPECTATIONS

You will run a polished front-of-house experience across reception and club spaces, greeting residents and guests, managing enquiries and coordinating bookings for amenities. You will work closely with concierge, valet and security teams to deliver smooth daily operations, immaculate presentation and swift resolution of issues. You will anticipate needs, protect privacy and elevate every interaction with warmth and discretion.

What Success Looks Like

• Residents and guests feel genuinely welcomed, known by name and consistently supported.
• Club, spa, pool and business suite bookings run smoothly with zero double-bookings and timely room turnarounds.
• Reception and amenity areas are pristine, well‑stocked and set to brand standards at all times.
• Enquiries are resolved on first contact wherever possible, with clear follow‑up when needed.
• Strong collaboration with concierge, valet and security ensures seamless, safe operations.
• Accurate logs, handovers and reports keep the wider team fully informed.

How You'll Spend Most Of Your Time

• Hosting at reception and in club areas: greeting, signposting and supporting residents and their guests.
• Managing calls, emails and walk‑up enquiries; scheduling amenity bookings and meeting rooms.
• Setting up, resetting and presenting lounges, business suites and pool/fitness areas to a luxury standard.
• Coordinating with concierge and valet on arrivals, deliveries and visitor access.
• Monitoring stock levels (towels, refreshments, collateral) and raising replenishment or maintenance requests.
• Keeping clear records of incidents, handovers and resident feedback.

Who This Role Is For

• You are a natural host who brings warmth, poise and impeccable personal presentation.
• You stay calm under pressure, prioritise effectively and solve problems with initiative.
• You respect confidentiality and handle sensitive situations with discretion and professionalism.
• You're a team player who communicates clearly and builds strong relationships across on‑site teams.
• You're flexible to work shifts, including evenings, weekends and bank holidays when required.

Experience That Helps

• Front‑of‑house or reception experience in luxury residential, five‑star hotel or private members’ club settings.
• Managing amenity or spa/fitness bookings and coordinating room setups or events.
• Using booking, CRM or property management systems and handling cashless transactions.
• Knowledge of health, safety and guest security practices; first aid training is a plus.
• Additional languages or local area familiarity (Belgravia, Knightsbridge, Chelsea) to enhance guest support.

What We Offer

• 24 Days Including Bank Holidays
• Enrolment into the Rendall & Rittner pension scheme
• Employee assistance programme supporting family, health, money and work
• Employee referral scheme
• Team uniform* subject to development
• Fully funded training and development opportunities
• Access to discounts across travel, retail, fitness and entertainment

About Rendall & Rittner

Rendall & Rittner is one of the UK's most established and highly accredited residential leasehold property management companies, managing over 90,000 homes nationwide. Founded in 1990 on the belief that property management should be more professional, transparent and customer-focused, those principles still drive how we operate today as a founding partner of Odevo.

We are people‑led and technology‑enabled, investing heavily in our teams, systems and continuous improvement. Our standards are recognised through Investors in People Platinum, regulation by RICS and the FCA, and multiple industry awards, including Property Manager of the Year and Managing Agent of the Year.

How We Hire

• Initial conversation with our talent team
• Interview focused on customer service excellence, front‑of‑house hosting, scenario‑based problem solving and teamwork with on‑site colleagues

We aim to complete the process within two to three weeks and communicate clearly throughout.

All applicants must be eligible to live and work in the UK. Documentary evidence of eligibility will be required.

Appointment is subject to a valid DBS check.