Night Concierge

Rendall & Rittner; Greater London; On-site; GBP 25,000 - 34,000; Full time

Benefits offered by this job

Bank holidays & pension scheme

Employee assistance programme

Employee referral scheme

Team uniform

Fully funded training & development

Job summary

Rendall & Rittner is recruiting a Night Concierge for a landmark residential community at Kidbrooke Village in London. You will provide a calm, visible overnight presence, delivering front-of-house service, security checks and resident support within a premium environment.

You will manage keys, parcels and deliveries, monitor CCTV and access control, coordinate with day teams, and ensure safe, smooth handovers for the morning shift.

Qualifications

• Concierge, security, hospitality or customer service experience in a premium environment.
• Familiarity with CCTV monitoring, access control and incident reporting systems.
• Experience handling keys, parcels and contractor coordination.
• Confidence in managing emergencies and liaising with external partners (police, fire).
• Knowledge of residential developments or high-end front-of-house settings.

Responsibilities

• Provide a warm, professional front-of-house service to residents and visitors overnight.
• Conduct regular patrols, monitoring CCTV and maintaining strong access control.
• Manage keys, parcels and deliveries with accurate logging and secure storage.
• Respond to enquiries, complaints and emergencies and coordinating appropriate actions.
• Keep the reception area and high-traffic zones clean, tidy and presentable.
• Completing reports, incident logs and thorough end-of-shift handovers.

Skills

Front-of-house

Security awareness

Customer service

CCTV monitoring

Incident reporting

Education

DBS check

Tools

CCTV systems

Access control systems

Incident reporting systems

Job description

DEVELOPMENT DETAILS

You’ll be the overnight point of calm and confidence at a landmark community of around 1,500 luxury homes set within 86 acres of award-winning parkland. With landscaped green spaces, lakes and a village feel, the environment is peaceful yet vibrant, and just a short walk from Kidbrooke station for fast links into Central London and Canary Wharf. You’ll support a diverse resident community who value service, security and a welcoming face, working closely with day teams to keep standards high around the clock.

NIGHT CONCIERGE

• Rendall & Rittner
• £29767
• Kidbrooke Village - SE3 9BU
• 4on 4off 1900-0700

DEVELOPMENT DETAILS

You’ll be the overnight point of calm and confidence at a landmark community of around 1,500 luxury homes set within 86 acres of award-winning parkland. With landscaped green spaces, lakes and a village feel, the environment is peaceful yet vibrant, and just a short walk from Kidbrooke station for fast links into Central London and Canary Wharf. You’ll support a diverse resident community who value service, security and a welcoming face, working closely with day teams to keep standards high around the clock.

ROLE EXPECTATIONS

You will deliver a reassuring, visible presence throughout the night, managing front-of-house services, security checks and resident enquiries with professionalism. You’ll handle keys and parcels, monitor CCTV and building systems, and coordinate any incidents or contractors to keep the development running smoothly and safely.

What Success Looks Like

• Residents consistently feel safe, welcomed and well-informed during night hours.
• Lobbies, entrances and common areas remain pristine and ready for morning handover.
• Incidents are handled calmly, logged accurately and escalated swiftly when needed.
• Clear, concise handovers ensure seamless continuity with the day concierge and management team.
• Access control, CCTV and alarm systems are monitored diligently with proactive follow-up.
• Deliveries, keys and contractor visits are managed securely with zero discrepancies.

How You’ll Spend Most Of Your Time

• Providing a warm, professional front-of-house service to residents and visitors overnight.
• Conducting regular patrols, monitoring CCTV and maintaining strong access control.
• Managing keys, parcels and deliveries with accurate logging and secure storage.
• Responding to enquiries, complaints and emergencies and coordinating appropriate actions.
• Keeping the reception area and high-traffic zones clean, tidy and presentable.
• Completing reports, incident logs and thorough end-of-shift handovers.

Who This Role Is For

• You are naturally calm under pressure and take pride in delivering exceptional service.
• You communicate clearly, listen actively and build trust with diverse residents.
• You’re detail-focused, organised and comfortable following procedures to the letter.
• You take ownership, act with integrity and work well independently throughout the night.
• You bring a positive, solutions-led mindset and a professional, well-presented approach.

Experience That Helps

• Concierge, security, hospitality or customer service experience in a premium environment.
• Familiarity with CCTV monitoring, access control and incident reporting systems.
• Experience handling keys, parcels and contractor coordination.
• Confidence in managing emergencies and liaising with external partners (e.g. police, fire).
• Knowledge of residential developments or high-end front-of-house settings.

What We Offer

• 16 plus bank holidays days holiday plus bank holidays
• Enrolment into the Rendall & Rittner pension scheme
• Employee assistance programme supporting family, health, money and work
• Employee referral scheme
• Team uniform* subject to development
• Fully funded training and development opportunities
• Access to discounts across travel, retail, fitness and entertainment

About Rendall & Rittner

Rendall & Rittner is one of the UK's most established and highly accredited residential leasehold property management companies, managing over 90,000 homes nationwide. Founded in 1990 on the belief that property management should be more professional, transparent and customer-focused, those principles still drive how we operate today as a founding partner of Odevo. We are people-led and technology-enabled, investing heavily in our teams, systems and continuous improvement. Our standards are recognised through Investors in People Platinum, regulation by RICS and the FCA, and multiple industry awards, including Property Manager of the Year and Managing Agent of the Year.

How We Hire

• Initial conversation with our talent team
• Interview focused on your customer service approach, security awareness, incident response and communication skills

We aim to complete the process within two to three weeks and communicate clearly throughout.

All applicants must be eligible to live and work in the UK. Documentary evidence of eligibility will be required.
Appointment is subject to a valid DBS check.