Night Concierge

Premier Estates Limited; Greater London; Hybrid; GBP 25,000 - 31,000; Full time

Benefits offered by this job

16 days holiday plus bank holidays

Employee assistance programme

Fully funded training

Discounts across travel and retail

Job summary

Rendall & Rittner is seeking a Night Concierge for a contemporary London Square neighborhood in Bermondsey, providing calm and exceptional service for residents across 450 apartments.

You’ll manage security, monitor CCTV, and handle resident inquiries, ensuring a safe and welcoming environment. The position involves thorough documentation, incident handling, and coordination with day staff. Prior concierge or customer service experience is essential.

Qualifications

• Previous experience in concierge, front-of-house, or hospitality.
• Knowledge of health and safety procedures and incident reporting.
• Comfortable working independently through the night.

Responsibilities

• Manage front desk, greeting residents and visitors overnight.
• Monitor CCTV, conduct patrols, and keep detailed logs.
• Ensure the security and cleanliness of the building.

Skills

Customer service

CCTV monitoring

Problem-solving

Attention to detail

Communication

Job description

NIGHT CONCIERGE

• Rendall & Rittner - £28,000 - Bermondsey (Crimscott Street) - SE1 5WS - 4 days on, 4 days off 1900 - 0700

DEVELOPMENT DETAILS

You’ll be the overnight presence at a contemporary London Square neighbourhood in Bermondsey, bringing calm, confidence and care to a community of around 450 apartments set across a reinvented 4.7-acre former industrial site. This mixed-use setting includes a Co-op, arts studios and peaceful landscaped courtyards, with residents enjoying a gym and modern amenities. The atmosphere is urban and creative, with Bermondsey Underground and London Bridge within easy walking distance-your lobby will be a welcoming, well-run hub as the city winds down and the night comes to life.

ROLE EXPECTATIONS

You will be the first point of contact for residents and visitors overnight, delivering exceptional service while maintaining a safe, secure building. You'll manage the front desk, monitor CCTV, complete regular patrols, handle incidents and keep detailed logs, ensuring a seamless handover to the day team every morning.

WHAT SUCCESS LOOKS LIKE

• Residents feel known, supported and safe at all hours, with issues resolved promptly and courteously.
• The building is consistently secure, with thorough patrols, accurate CCTV monitoring and proactive risk awareness.
• Clear, detailed logs and incident reports are completed and shared on time with excellent handovers.
• Deliveries, keys and access are controlled with precision and accountability.
• Public areas are kept immaculate and any maintenance concerns are identified and escalated early.
• Contractors, emergency services and the day team experience smooth coordination and communication.

HOW YOU'LL SPEND MOST OF YOUR TIME

• Welcoming residents and visitors, managing enquiries and resolving requests.
• Monitoring CCTV, controlling access, managing keys and conducting scheduled patrols.
• Recording incidents, building issues and overnight activity in accurate logs.
• Checking cleanliness and presentation in lobbies and shared areas, reporting defects.
• Coordinating late deliveries, facilitating early contractor access and handling emergencies.
• Preparing and delivering a thorough written and verbal handover to the day concierge.

WHO THIS ROLE IS FOR

• You're a calm problem-solver who stays composed and considerate under pressure.
• You take pride in immaculate presentation, attention to detail and following procedures.
• You're a natural host with a people-first approach and clear, confident communication.
• You're dependable, punctual and comfortable working independently through the night.
• You care about doing the right thing, safeguarding residents and the integrity of the building.

EXPERIENCE THAT HELPS

• Previous concierge, front-of-house, customer service or hospitality experience.
• Experience in a residential setting, hotel environment or premium service role.
• Familiarity with CCTV, access control systems and incident reporting.
• Knowledge of health and safety, fire safety and building patrol routines.
• Confidence using technology, logging systems and email for handovers.

WHAT WE OFFER

• 16 days holiday plus bank holidays
• Enrolment into the Rendall & Rittner pension scheme
• Employee assistance programme supporting family, health, money and work
• Employee referral scheme
• Team uniform* subject to development
• Fully funded training and development opportunities
• Access to discounts across travel, retail, fitness and entertainment

ABOUT RENDALL & RITTNER

Rendall & Rittner is one of the UK’s most established and highly accredited residential leasehold property management companies, managing over 90,000 homes nationwide. Founded in 1990 on the belief that property management should be more professional, transparent and customer-focused, those principles still drive how we operate today as a founding partner of Odevo.

We are people-led and technology-enabled, investing heavily in our teams, systems and continuous improvement. Our standards are recognised through Investors in People Platinum, regulation by RICS and the FCA, and multiple industry awards, including Property Manager of the Year and Managing Agent of the Year.

HOW WE HIRE

• Initial conversation with our talent team
• Interview focused on assessing service excellence, security awareness, incident handling and clear communication for effective night operations

We aim to complete the process within two to three weeks and communicate clearly throughout.

All applicants must be eligible to live and work in the UK. Documentary evidence of eligibility will be required.

A full, clean UK driving licence is essential.