Estate Manager

Pinnacle Property Management Ltd; Greater London; On-site; GBP 80,000 - 85,000; Full time

Benefits offered by this job

25 days holiday

Pension scheme

Employee assistance programme

Employee referral scheme

Team uniform

Training & development

Discounts

Job summary

Rendall & Rittner is seeking an Estate Manager for its flagship 216-apartment Strand development. You will lead concierge, FM and front-of-house teams, oversee contractors and compliance, and manage budgets to deliver five-star service in a luxury environment.

You will champion resident experience with discretion and robust property management discipline, ensuring impeccable presentation, safety and proactive issue resolution for an international community.

Qualifications

• Experience managing high-end residential or mixed-use developments with premium amenities.
• Strong leadership and team coaching skills.
• Budget management and procurement experience.

Responsibilities

• Lead on-site teams across concierge, facilities management and front-of-house operations.
• Oversee contractors, compliance, risk assessments and permits-to-work.
• Maintain safety, service standards and flawless presentation for residents and clients.

Job description

DEVELOPMENT DETAILS

Set within a flagship St Edward scheme of 216 bespoke apartments across six elegant buildings, this is a rare opportunity to lead a truly luxury estate in the heart of the Strand. Landscaped courtyards, a 24-hour concierge and hotel-level amenities including pool, spa, fitness studio and cinema - create a refined, private members’ club feel for an international community of discerning residents. Moments from Temple Underground and opposite the Grade I-listed St Clement Danes church, you’ll manage a calm, polished environment where service, discretion and attention to detail define everyday life.

ESTATE MANAGER

• Rendall & Rittner
• £80,000 - £85,000
• 190 Strand - WC2R 1DT
• Mon - Fri 0900 - 1730

ROLE EXPECTATIONS

You will champion a five-star resident experience while orchestrating the smooth running of building services, amenities and front-of-house operations. You’ll lead and coach on-site teams, oversee contractors and compliance, manage budgets, and act as the trusted point of contact for residents, leaseholders and the client. Each day blends hospitality standards with robust estate management, ensuring flawless presentation and uncompromising safety.

What Success Looks Like

• Residents consistently rate service as exceptional, with swift, proactive resolution of requests and issues.
• The estate is immaculate at all times, with amenities operated seamlessly and safely.
• Compliance is watertight, audits are passed first time, and risks are identified and mitigated early.
• Budgets, procurement and service charge performance are delivered to target with transparent reporting.
• A motivated, well-trained team works to clear standards and embodies a luxury hospitality mindset.
• The client is fully informed, confident in your stewardship and engaged through timely, high-quality updates.

How You'll Spend Most Of Your Time

• Leading, scheduling and developing concierge, FM and housekeeping teams to five-star standards.
• Overseeing H&S, statutory compliance, permits-to-work, risk assessments and incident management.
• Managing amenity operations (pool, spa, gym, cinema) for safety, cleanliness and resident enjoyment.
• Coordinating and quality-controlling contractors, planned maintenance and reactive works.
• Monitoring budgets, service charge expenditure, procurement and contract performance.
• Building strong relationships with residents, chairing meetings and communicating clearly and professionally.

Who This Role Is For

• You put residents at the heart of decisions and take pride in delivering a discreet, polished service.
• You’re a confident leader who sets high standards, coaches others and leads from the front.
• You combine luxury hospitality instincts with rigorous property management discipline.
• You’re composed under pressure, solutions-focused and comfortable making sound decisions.
• You communicate with clarity, influence stakeholders and build trusted relationships.

Experience That Helps

• Managing high-end residential or mixed-use developments with premium amenities.
• Leading multi-disciplinary teams in service-led environments (hospitality, hotels or estates).
• Hands-on oversight of H&S compliance, risk management and contractor control.
• Budget management, procurement and service charge administration.
• Driving service improvements through data, resident feedback and operational KPIs.

What We Offer

• 25 days holiday plus bank holidays
• Enrolment into the Rendall & Rittner pension scheme
• Employee assistance programme supporting family, health, money and work
• Employee referral scheme
• Team uniform* subject to development
• Fully funded training and development opportunities
• Access to discounts across travel, retail, fitness and entertainment

About Rendall & Rittner

Rendall & Rittner is one of the UK's most established and highly accredited residential leasehold property management companies, managing over 90,000 homes nationwide. Founded in 1990 on the belief that property management should be more professional, transparent and customer-focused, those principles still drive how we operate today as a founding partner of Odevo. We are people-led and technology-enabled, investing heavily in our teams, systems and continuous improvement. Our standards are recognised through Investors in People Platinum, regulation by RICS and the FCA, and multiple industry awards, including Property Manager of the Year and Managing Agent of the Year.

How We Hire

• Initial conversation with our talent team
• Interview focused on leadership in a luxury environment, resident experience, H&S/compliance, contractor and budget management, and your approach to elevating service standards

We aim to complete the process within two to three weeks and communicate clearly throughout.

All applicants must be eligible to live and work in the UK. Documentary evidence of eligibility will be required.