Night Auditor

Accorhotel; Greater London; On-site; GBP 31,000 - 36,000; Full time

Benefits offered by this job

Bonus Scheme

Pension Scheme

Discount Card

Complimentary stays

Training & Development

Additional holidays with service

Refer a friend

Job summary

Accor is seeking a Night Receptionist to warmly welcome guests on the night shift at ibis Styles London Gloucester Road. You will assist in the general running of the hotel at night and support other departments to set up for the next day, while ensuring guestwell-being remains central.

You will undergo training in front-of-house functions and safety, with English fluency essential and a one-night stay arranged to experience the role firsthand.

Qualifications

• Fluent in English, both written and spoken.
• Excellent communication, presentation and interpersonal skills.
• Strong team player with a collaborative mindset.
• Must be legally eligible to work in UK.

Responsibilities

• Undertake night audits and safety checks.
• Provide exceptional guest relations and handle special requests.
• Assist in running hotel at night and support other departments.
• Support teams to prepare for the next day.

Skills

Fluent in English

Strong communication

Team player

Lead by example

Job description

Job Description

Are the ‘face of ibis Styles London Gloucester Road, extending a warm welcome to our guests during the night, putting their well-being at the heart of everything you do, while adding your personal touch to their stay.

Assist in the general running of the hotel at night and support other departments to set up for the next day.

Are an autonomous and passionate individual, dedicated to continuously improving the quality of the hotel's services.

Undertake night audits and hotel safety checks to make sure everyone in our hotel is safe and looked after.

You should be confident in all aspects of guest relations, receiving and recognising all guests including those who require special attention.

As our next Night Receptionist, you…

To help you navigate your role, and support your success you will be trained in all front of house related functions and the safety of the property and people.

To ensure you can best welcome and care for our guests you will need to be fluent in English.

Understanding things from our guest’s perspective is key, so while you are settling into your new role we will arrange a one-night stay for you to experience this first hand.

Qualifications

• Fluent in English, both written and spoken (and a 2nd language would be a plus).
• Excellent communication, presentation and interpersonal skills - A strong team player.
• Strong interpersonal and problem solving abilities and the ability to lead by example.
• Must be legally eligible to work in UK. The hotel is unable to assist candidates in obtaining work authorization.

Job Type: Full-time

Salary: £15.37 per hour + Bonus

Additional Information

Having great people involves great rewards! As an employee of Accor, you will be part of a world leading hospitality brand, offering many other perks such as:

• Bonus Scheme
• Pension Scheme
• A Discount Card to be used in Accor Hotels Worldwide
• Complimentary stays in UK hotel (Bonus Breaks Vouchers - subject to availability and T&C)
• Training & Development
• Additional holidays with service
• Recommend a friend scheme
• Employee Advisory Service
• ... And much more !