Night Auditor

Acco; Greater London; On-site; GBP 26,000 - 35,000; Full time

Benefits offered by this job

Training and development programmes

Discount card for Accor hotels

Complimentary stays in UK hotels

Uniforms and dry cleaning

Employee Advisory Service

Recommend a Friend Scheme

Partner discounts

Job summary

ibis Styles London Southwark is a stylish and affordable hotel located in London. We are seeking a Night Auditor to welcome guests from arrival through departure and to provide high-quality, friendly service overnight.

You will update guest history, manage diary events, handle mail and parcels, liaise with Housekeeping, and ensure accurate cash balancing and account postings. Opera knowledge is a bonus and right to work in the UK is required.

Qualifications

• Excellent customer service is essential.
• Strong organisational and administration skills.
• Ability to work as part of the Night Reception Team.
• Good communication and proactive approach.
• Ensure guest satisfaction from check-in to check-out.
• Experience with reporting and auditing controls is a plus.

Responsibilities

• Welcome guests and handle arrivals and departures.
• Update Guest History and manage diary events and flags.
• Pass on mail, messages and parcels promptly.
• Balance cashiering and produce required paperwork.
• Coordinate with Housekeeping on rooms and lost property.
• Complete audit tasks as per Night Auditor checklist.
• Produce reports and support the night team as needed.

Skills

Customer service

Organisational skills

Administration

Team player

Communication

Check-in/out

Audit reporting

Opera knowledge

Right to work in UK

Tools

Opera

Job description

ibis Styles London Southwark is a stylish and affordable hotel in the heart of London’s Southwark neighbourhood, just a short walk from London Bridge, Borough Market, and the Southbank. It blends creative design with practical comforts, offering 154 well-appointed rooms, free Wi-Fi and a lively bar,

Job Description

The Night Auditor welcomes all guests and takes care of them from arrival through to departure.

They contribute to guest satisfaction by providing high quality services with a warm and friendly approach.

They ensure a smooth and secure environment to all the guests during the night.

Your responsibilities will include:

• Ensuring all guests are attended to promptly and efficiently in the most professional way and without delay.
• Checking that details of regular guests are updated using Guest History.
• Ensuring all diary events, flags and specials are actioned.
• Checking and pass on all guest mail, messages and parcels promptly.
• To liaise closely with Housekeeping on information relating to rooms and lost property.
• Ensuring guest registration forms are completed correctly, then the computer is updated accordingly.
• Ensuring all account postings are accurate and necessary paperwork produced.
• Ensuring an accurate cashiering balance is performed at the completion of shifts.
• Completing all audit tasks as specified by the Night Auditors checklist.
• Performing any other duties within the employee’s range of competence as required by management.

Qualifications

We are looking for a person who would:

• Have excellent customer service skills
• Have great organisational and administration skills
• Need to work as part of the Night Reception Team providing an efficient, effective and attentive service to all our guests.
• Have strong communication skills & a pro-active approach to your work.
• Ensure that the guests are completely satisfied at every stage of their stay with us, from check-in to check-out.
• Be working closely with the Night Team Leader to produce reports, monitoring the results and auditing controls in place.
• Ideally have a good knowledge of Opera
• Right to work in UK

Great talent deserves great rewards so here's just some of what we are able to offer:

• Training and development programmes
• Discount card to be used in Accor hotels worldwide
• Complimentary stays in UK hotels (Bonus Breaks - subject to T&C)
• Uniforms and dry cleaning
• Employee Advisory Service
• Recommend a Friend Scheme
• Discounts in shops and Hotel’s partners

Additional Information

Information on the processing of your personal data

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